Customer Service Assistant

Job Reference
Salary Description
£21000-£23000 FTE
Contract Type

We're currently looking to recruit an Admin Assistant to join our growing team based at our head office in Grantham.

WCF Chandlers is the largest fuel and lubricant distributor within WCF’s portfolio, servicing thousands of domestic, agricultural, haulage and commercial customers and independent retail garages across a dozen counties. Employing over 60 staff, and operating out of 7 locations, we pride ourselves on providing first-rate customer service, ensuring a safe and efficient service is delivered to all. We have invested heavily in our business over the last few years to ensure we continue to be a preferred supplier fuel across our region.

As Admin Assistant, you will assist our customer service team with the following:

  • Achieving and maintaining departmental service-level targets to ensure all customers receive a first-class customer experience
  • Respond promptly to customer enquiries, ensuring your customer receives a response by close of business each day in-line with our sundown pledge. This includes, complaints resolution, web/email enquiries and payments queries
  • Deal with incoming phone calls to the Customer Services team
  • Processing payment files for 3rd party orders
  • Ensuring our system is up to date with memo pad entries in real-time, to ensure all colleagues are aware of conversations and any action required to ensure matters are dealt with promptly
  • Sending copy invoices/statements
  • Provide admin support to all teams as required

The hours for this role are negotiable, please advise as part of your application what hours you are ideally looking for.

The ideal candidate:

  • Have a desire to pursue a customer focused career
  • Have a positive can-do attitude
  • Have a confident telephone manner
  • Be self-motivated
  • Have great attention to detail
  • Have excellent time management
  • Be articulate, organised and customer-focused
  • Have good computer skills including Microsoft Office packages (Word, Outlook etc.)

Our offering:

We offer an enhanced apprenticeship rate along with many other Company benefits. This includes, but is not limited to, competitive annual leave entitlement and WCF discounts.

This role provides an excellent opportunity to join our growing team and to be part of WCF's success.

WCF is an equal opportunity employer and are committed to promoting equality of opportunity for all staff and job applicants. We do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration and will pass through our established procedures.

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