Customer Service coordinator

Job Reference
Salary Description
Contract Type


About us: 

We are a well established 3PL company offering comprehensive UK pallet distribution and commercial storage. We are a member of the Palletline Network with over 45 years in the distribution and logistics industry, we have a total focus on Customer Care and every employee is committed to meeting customers' requirements. 

Job Purpose:

Responsible for coordinating and providing support and information in the running of a safe and efficient operation.

Providing support to the management team ensuring all activities related to transport and warehouse are carried

out daily.


Key Responsibilities:

  • Communicate with employees and customers and respond to any queries.
  • Ensure all telephone calls are answered promptly and dealt with in a timely manner.
  • Ensure all customer consignments are processed correctly and in line with the customers requirements.
  • Make delivery bookings for customers as required.
  • Provide a high level of customer care at all times.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Communicate effectively with drivers and other departments, providing support as required.
  • Provide accurate, valid, and complete information by using the correct methods and resources.
  • Handle customer complaints, providing appropriate solutions and alternatives, and within time limits. Follow up to ensure resolution.
  • Assist the team to ensure the TMS message board is completed daily.
  • Complete tasks in line with SOP’s.
  • To have an active role in the companies’ continuous improvement plan to achieve plans for

future growth within the company.

  • To ensure that required KPI targets are achieved.
  • To perform other operational Ad-hoc tasks as required.

Key Requirements:

  • A confident, rounded thinker
  • Resilient, assertive, optimistic and open to change
  • Engages interest and participation of others and has a collaborative approach to working with others
  • Actively committed to team development
  • High levels of motivation and action orientated
  • Ability to sustain and develop team working and team-based problem solving
  • Good understanding of customer deliverables and the impact of failure / cost of poor quality
  • Able to achieve results by setting high standards and committing to clear objectives
  • Excellent communication skills

Job Type: Full-time, Permanent


Hours of work: Monday – Friday 08:30 – 17:30 with 1 hour lunch break.


Place of Work: Old Wolverton


In return we offer:

  • Competitive salary - depending on experience
  • Contributory pension plan
  • Health cash plan
  • Company uniform




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