Knights of Old are a leading privately owned 3rd party transport and logistics company with over 100 years’ experience and a strong reputation for quality and efficiency in the shared user and dedicated transport solutions industry in the UK and Worldwide.

Due to our continued growth and success we have a vacancy for a Transport Customer Service Administrator to work in our Islip depot. The successful candidate will be a highly motivated and hands on individual who is able to work on their own initiative alongside being part of a bigger team.

We can offer a competitive salary commensurate with experience, contributory pension, life assurance and enrolment in our cash back health care scheme.

The Transport Customer Service Administrator's main responsibilities are:

• To understand the requirements of a wide customer base and manage these through our transport network from initial order to completed delivery.
• Working within an established Customer Service Team, deal with a large volume of incoming enquiries and questions.
• Proactive management of the requirements on a list of allocated key accounts.
• Provide internal and external customers with advice and updates, ETA’s, tracking etc.
• Accountability and overall ownership of any delivery issues and problems, from origination through to resolution.

The essential qualities required to the Transport Customer Service Administrator include:

• Must be customer focused and able to demonstrate management of day to day customer requirements within a B2B environment.  
• Transport industry knowledge would be an advantage but not essential.
• Must be able to manage time, priorities and a demanding work load within a fast paced department.
• Must be experienced at managing queries, issues and problems with skill and ensure that our customers receive a high level of service at all times.
• Numerate with excellent written English with a confident telephone manner.
• Good excel knowledge and ITC skills
• Problem solving skills and experience of dealing with the management of issues and queries.