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IT UK & ROI Infrastructure & Operations Engineer

Job Reference
Salary Description
Contract Type
Norton ,

Position Summary

The IT Infrastructure & Operations function is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the business.


Primary Responsibilities

  • Be part of the team maintaining a shift rota and cover to support the business in and out of agreed hours.
  • Develop and support the Infrastructure for IT & Operational Technology across the plants.
  • Work to agreed service-level & operational-level metrics.
  • Follow and strive for continuous improvement of the incident, problem, change & capacity management processes.
  • Build and maintain relationships with all members of IT to advance the use of your own knowledge to all levels of IT.
  • Highlight any trends, and work as part of the team to develop action plans for improving services & proactive management of services.
  • Stay up to date on IT operations, wider IT initiatives/projects, business challenges and other external changes that could have an impact.
  • Ensure knowledge of and compliance with all Company Policies, Procedures and Rules.
  • Ensure compliance with local legislation and regulatory requirements relating to security concerning business activities in every country where we are active.
  • Ensure third party organisations are managed effectively and in line with our SLA.
  • Work with other IT support teams effectively to efficiently resolve service issues.
  • Escalate serious or recurring service impacts to the management team to address recurring service issues.
  • Ensure that the asset life cycle relating to end user devices is followed to ensure all devices follow a cradle to grave approach with the associated controls of user access and license activities.
  • Respond to incidents in and out of hours.


Primary Contacts

  • Reports to the Infrastructure & Operations Manager (UK/ROI)
  • End users & associated business suppliers and customers.
  • All other team members within IT which can affect or aid in improving the services
  • 3rd Party support companies


Job Requirements

  • A strong focus on I&O.
  • An inquisitive mind with ability to see and solve basic problems.
  • A strong Team work ethic but the ability to work on your own.
  • Ability to communicate information clearly.
  • Not fixed to a 9-5 job.
  • Has a Continuous Improvement mindset… good is ok but we can do better!
  • A solid passion for IT & OT and application of it
  • A strong desire to learn and develop within an IT function
  • Ability to work with Accuracy, Attention to detail, Deliver to timelines, Methodical approach, a Sense of ownership & Professionalism.
  • Preferred - Knowledge of IT Data centres/server tools and best practices
  • Demonstrates relevant IT literacy.
  • Work on their own initiative


Key Behaviours & Competencies

  • Self-motivated professional able to work in a fast-paced and constantly changing environment
  • Ability to relate the actions of IT I&O to the business
  • A focus on Cyber Security and implementing security by design.
  • Adherence to IT policies and processes to ensure consistent quality of service
  • Develop a strong personnel performance goal
  • Foster a close working relationship with other IT team members to ensure all incidents, underlying problems and requests are dealt with in an appropriate and timely manner.


Working Conditions

  • A full driving licence & open to travel as needed.
  • Work as part of the 24/7 cover for off-hour support when necessary.
  • Experience in troubleshooting software and hardware platforms.

Success criteria

  • Success will be evaluated by standard performance indicators, for example:
  • Service availability measurement.
  • Service-level goals being met and exceeded
  • Contribution to the problem, change, release, knowledge and asset management processes
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