Account Administrator

Job Reference
AA-LB-W-67583
Salary Description
Competitive
Contract Type
Contract
Location
Huddersfield
Advert

Accept Recruitment is looking for an Account Administrator for our Client based in Clayton West, HD8.

Are you an exceptional account executive looking for a 9-12 month contract within a rapidly growing business? Develop your account management skills working with some of the top blue-chip industries in business by utilising your experience to support an account director by  building effective relationships with key customer contacts and taking ownership of customer orders, complaints and SLA’s.

Daily Duties

  • Working closely with clients on a day to basis, taking ownership and accountability to ensure allocated accounts are managed to the highest levels of customer service and standards are consistently achieved.
  • Manage customer jobs through the business, providing accurate and timely job instructions to all departments, agreeing schedules and monitoring job progress.
  • Ensure effective stock management and replenishment for allocated  accounts
  • Raise accurate client invoices to meet expected targets and timescales
  • Support the Account Director in the generation of customer MI reports
  • Understand and evaluate production timings/requirements in order that all job deadlines are met.
  • Responsible for ensuring that client complaints are dealt with to a satisfactory resolution and within the stated timescales.

 

Competencies Required

  • Identifying how to approach work; prioritising and planning work in an organised manner, with awareness of cost and quality issues; monitoring and measuring work progress.
  • Participating fully as a team member/leader, demonstrating commitment and motivation to achieve team objectives and performance targets.
  • Taking positive action to continuously improve business performance and respond to or plan and manage change.
  • Using communication and influencing skills to sell ideas or concepts to others both internally and externally.
  • Understanding the business goals and how individual contributions contribute to these.
  • Identifying and addressing internal and external customer needs and demonstrating a commitment to a world-class level of service in line with agreed standards and measurements.

 

Experience / Skills Required

  • Minimum of GCSE “O” level passes in English Language and Mathematics or equivalent
  • Relevant experience within a Customer Service environment, ideally within the Direct Mail/Transactional Mail or Print industry.
  • Possesses a sound working knowledge of windows-based applications
  • To fully understand and make efficient and effective use of internal systems.
  • To demonstrate strong written and oral communications.

Location: Huddersfield, Clayton West, HD8

Contract type: 9-12 month contract 

Salary: £25 -£30k per annum- depending on experience 

 If you are interested in our job offer, please apply today or give us a call.

Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful. Accept Recruitment is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.

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