Digital Product Analyst

Position: Digital Product Analyst

Salary: £22k 

Location: Hybrid - remote and working in the office

Full Time Permanent role - 37.5 hours per week

CDS Global is the leading provider of end-to-end business process outsourcing. With more than 45 years of expertise, we manage 200 million consumers for more than 1,000 magazine brands across the globe. CDS Global is based in the US and UK  and we are known for the great care we take with clients, consumers and employees alike. Part of the Hearst Corporation, based in Market Harborough, Leicestershire, this is a great location situated on the edge of the town on the main road to Northampton and Leicester with easy and quick train line access to London.

We offer employees a lively, supportive and friendly workplace with some great benefits such as pension scheme, holiday entitlement plus birthdays off, onsite gym and shower, employee recognition schemes and more!

The Digital Product Analyst is an integral part of the Ecommerce Team, which is responsible for the full end-to-end product lifecycle, from requirements gathering, design, coordination, documentation, and ongoing support to end of life. The role will be working across variety of multi-platform digital products including websites, online customer service portal, digital entitlement, and checkout processes. 

This is a hands-on role working alongside product stakeholders including: clients, partners, end-users, vendors, sales staff, product management staff, technical and development staff, operations, client management and marketing staff to enhance and improve the assigned products.

The role holder will be expected to support the Ecommerce Manager to deliver the digital strategy and be able to communicate directly with clients to understand their needs and effectively translate them into requirements documentation and user stories.

This is a challenging position with the scope to make a real impact on the future development of the ecommerce function and success of the wider business as it grows.

A keen interest in Digital Commerce and User Experience (UX) Design is advantageous.

KEY SKILLS & ATTRIBUTES REQUIRED FOR THE ROLE

Essential

• Strong analytical skills and an understanding of how to interpret customer/business needs and translate these into application and operational requirements.
• Excellent interpersonal skills including the ability to communicate in meetings and to communicate technical issues using simple and clear language in both verbal and written form.
• Methodical and thoughtful approach to problem solving.
• Ability to work independently with clients when required.
• Self-motivated with the ability to self-manage your own time effectively.
• Possess a good understanding and keen interest in the role of technology in business transformation and operational efficiency.
• Ability to use Microsoft Office Suite.