We have an exciting opportunity for an onboarding coordinator to join our customer service team providing support to a portfolio of schools, Academies and Multi-Academy Trusts.
As an onboarding coordinator you will provide outstanding customer service across the organisation by delivering and supporting colleagues to on-board new customers to EPM in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service. You will be a first point of contact initially for schools.
What will it take to be successful?
- Ability to establish good working relationships and gain credibility with a range of clients
- Ability to prioritise and work well under pressure to strict deadlines
- Good Microsoft office skills
- Ability to work in a team environment
Why choose EPM?
We offer a highly competitive rewards package including group pension, BUPA cash plan and 26 days annual leave.
At EPM, we value learning and development. We allow our employees to flourish through tailored learning and development programmes and dedicated support, empowering them unleash their talent and reach their potential. This is just one of the many reasons we were awarded ‘Employer of the Year’ at the Hunts Post Business Awards 2018.
EPM is an award winning and accredited education services business with 25 years of expertise. We are 100% dedicated to education and our expert team of nearly 200 highly qualified employees support more than 2,000 schools nationwide.
We are a technology enabled business, but people are at the heart of what we do. We believe in developing long lasting relationships with our customers and employees, with our relationships lasting, on average, 11 years.