Customer Support Coordinator - AIM Bournemouth

Job Reference
CSCAB-TAS-D-59904
Salary Description
Competitive
Contract Type
Permanent
Location
Christchurch
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Key Responsibilities

  • Process sales orders provided via the Customer Relationship Managers and generate formal order acknowledgements to send to the customer
  • Work with production to establish lead‐times for quotes
  • Attend regular production board walks to ensure swift resolution of issues relating to the customer’s order book and establish firm commitments on recently released orders.
  • Perform sales order contract reviews to ensure accurate data load
  • Interrogate MRP to ensure timely delivery of spares orders and escalate any risks to Spares manager.
  • Compile Quotes to ensure Margin Budgets are achieved.
  • Report on quotes and revenue forecasting.
  • General administration and management of the Spares price list to ensure profitability is maintained and customers are fully informed of changes.
  • Maintain the OOB to enable regular and clear order status updates for the CRM liaison team / customer base
  • Maintain regular, productive interdepartmental communication – purchasing / finance / production and Customer Relationship Managers
  • Conduct relevant KPI reviews required to ensure performance is achieved to commitments and cascade any risks to Spares manager
  • File departmental documentation
  • Any other ad‐hoc duties as requested by Management
  • After a successful probation period, participation in the 24‐7/365 AOG out‐of‐hours Rota, manning AOG phone and responding to AOG enquiries

 

Knowledge

  • Excellent communication skills, both verbal and written
  • Ability to quickly grasp and execute duties with minimal verbal instruction
  • Ability to work to tight deadlines and manage conflicting priorities

 

Education

  • Possess a minimum of 5 GCSE’s including English and Maths

 

Skills

  • Good mathematical skills
  • High level of IT literacy to include Excel and MRP systems
  • Strong problem solving and decision making skills
  • Effective organizational, planning and time management ability
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