IT Support Analyst

Job Reference
Salary Description
Per Annum
Contract Type

We are recruitng for an IT Support Analyst to join our IT team here in Huntington.

EPM is an award winning and accredited education services business with 25 years of expertise. We are a technology enabled business, but people are at the heart of what we do.

Our culture is unique and is based upon our motivated and passionate team. As a result, we encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. This is just one of the many reasons we were awarded ‘Employer of the Year’ at the Hunts Post Business Awards 2018.

Purpose of the Job

Reporting to the Cloud/ Infrastructure & Operations Manager, with dotted line into the Service Delivery Lead, the IT Support Analyst will focus primarily on the effective and timely delivery of IT support services to EPM’s user base. Working across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, ticketing system, email, live chat or instant message and explaining solutions in technical and nontechnical terms. This is a technical hands-on role, which will require exceptional customer service and technical skills across both hardware and software packages in use across EPM.


Main Responsibilities/Duties of the Job:

This role will provide 1st / 2nd line support to the 200+ staff within the EPM business (across three main buildings in Huntingdon and one near Darlington), primarily focusing on end user support services via the EPM Helpdesk ticketing system, whilst also participating and contributing on various IT projects.


To be successful:

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar providing 1st / 2nd line support to onsite and remote staff.
  • Strong knowledge of Office 365 end user applications (Email / Teams / OneDrive), including setup / configuration
  • Strong knowledge of Azure / Office 365 Administration and usage, including Intune / Autopilot
  • Administration and monitoring of Backups, AD, DNS, DHCP, Group Policy, Mail filters, Anti-Virus and other operational tools
  • Detailed knowledge of Windows 10, Server 2012 - 2019.


Why choose EPM?

There are several reasons people have stayed with EPM for a number of years, we offer a wide range of benefits:

  • 26 days annual leave + 8 days public holiday
  • Holiday buy back scheme
  • A generous pension package
  • BUPA Cash Payment
  • Flexible working arrangements
  • Cycle Scheme
  • Company events
  • Tailored learning and development programmes
  • We offer an inclusive and open workplace


At EPM we have great career progression and learning and development courses along the way. We are all about supporting our staff and promoting people from within.


Why wait?

Apply now and become a part of the ever-growing EPM family.


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