Traffic Operations Coordinator

Job Reference
Salary Description
£23,000-£28,000 depending on experience
Contract Type
Job Description

About us:

We are a well-established 3PL company offering comprehensive UK pallet distribution and commercial storage.

We are a member of the Palletline Network with over 45 years in the distribution and logistics industry. We have a total focus on customer care and every employee is committed to meeting our customers’ requirements.

 About the role:              


Assisting the ‘hub’ of our operation in all aspects of the day-to-day requirements of a busy Transport


 Key Responsibilities:

  • Working with the traffic team to meet all administrative requirements.
  • Ensure all telephone calls are answered promptly and dealt with in a timely manner.
  • Ensure all customer consignments are processed correctly and in line with the customers requirements.
  • Make delivery bookings for customers as required.
  • Engage with the traffic team in the planning of all customer deliveries and collections.
  • Provide a high level of customer care at all times.
  • Communicate effectively with drivers and other departments, providing support as required.
  • To have an active role in the companies’ continuous improvement plan to achieve plans for
  • future growth within the company.
  • To ensure that required KPI targets are achieved.
  • To perform other operational Adhoc tasks as required operationally.

 Key Requirements:

  • A confident, rounded thinker
  • Resilient, assertive, optimistic and open to change
  • Engages interest and participation of others and has a collaborative approach to working with others
  • Actively committed to team development
  • High levels of motivation and action orientated
  • Ability to sustain and develop team working and team-based problem solving
  • Good understanding of customer deliverables and the impact of failure / cost of poor quality
  • Able to achieve results by setting high standards and committing to clear objectives
  • Excellent communication skills


Job Type: Full-time, Permanent


Hours of work: Monday – Friday 08:00-18:00hrs with 1 hour for lunch, plus 1 in 4 Saturday mornings 07:00-12:00hrs.


In return we offer:

  • Competitive salary – £23,000-£28,000 depending on experience
  • Contributory pension plan
  • Health cash plan
  • Company uniform
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