Specialist Nights Support Worker (1 year contract)

Job Reference
Salary Description
£20358 - £21918 per annum based on skills with future progression possible.
Contract Type
Job Description

BCHA has an opportunity for a confident and ambitious individual to join a new and exciting pilot project supporting Vulnerable Female Rough Sleepers a specialist support worker. The role will be working closely with the Service Coordinator and we are looking for someone who has a strong understanding of the challenges, recognising the importance of safeguarding homeless women with care and support needs, the pilot offers the beginning of a journey to recovery, with space and time to work with specialists to under-stand support needs and work towards overcoming barriers, through accessing local services.

The project will deliver 24/7 support led by a team of specialist support workers trained in trauma-informed care. The team will consistently use a trauma-informed, person-centred approach to reach the customer in a way facilitates a better understanding of the person and how to most effectively support them.

Utilising an asset based approach, the team will focus on building trusting relationships with vulnerable customers to manage risk, engage in recovery and work towards a sustainable pathway for the future. Support staff will assertively support access to legal, mental health, drug and alcohol and domestic and sexual assault services to enable to customer to begin their recovery at the earliest opportunity. Accessing sustainable accommodation and support will underpin support planning.

The service will prioritise the immediate safety needs of the customer, access to funds and support services and reducing risk. We will embark on a conversation engaging customers in their own recovery as part of the local MDT whilst supporting them in deciding an achievable pathway to a sustainable future

Your strengths based values will place people at the heart of our service delivery and will drive innovation around increasing positive and tangible outcomes. You will be confident to work collaboratively with a diverse range of stakeholders. Being highly organised, able to collate and understand data and trends as well as able to write reports is an important aspect of this role.

Key Responsibilities:


  • Provide specialist support to customers, using a person-centred approach to assist them to resolve and agree their individual objectives and to regularly review their achievements.


  • Providing support to address the risks that exist to our customers, minimising harm and ensuring safety in a holistic approach.


  • Embrace and promote Customer Engagement to ensure customers are empowered to make positive choices in their lives.


  • The ability to assist in helping the client to prioritise needs and develop awareness of risk. On a basic level this is also about making the distinction between empathy and sympathy and to avoid possible collusion particularly if previous experience has been a largely victim based background.


  • Work positively and creatively with risk, articulated in detailed risk assessments, demonstrating to Customers that a risk assessment can be empowering, helping to identify strengths.


  • A person-centred recovery focused approach and the necessary social skills to initiate and maintain constructive and appropriate relations with customers and agencies in a detached street and community environment.


  • Make accurate and dynamic decision making when presented with an incident, teamed with the ability to make reports to externa services as and when required in support of a resident.


  • Disclosure and confidentiality requirements and highlighting any possible change in risk and safeguarding depending on circumstances prevalent at the time.


  • An understanding of the varying types of domestic and sexual abuse and the identification of physical and verbal indicators for these.


  • An awareness of own limitations in terms of knowledge, expertise and support on offer and when to seek advice and guidance accordingly or to refer to relevant party or organisation.

This is a new and challenging role but with the potential to develop and drive some very exciting innovations,

DBS checks will be required.

BCHA is committed to safeguarding and promoting the welfare of vulnerable adults, and expects all employees and volunteers to share this commitment.

Closing date: 4/10/2021

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