ICT Support Technician

Job Reference
Salary Description
Contract Type
Loughborough ,
Job Description

JOB TITLE:                                           ICT Support Technician

PAY BAND:                                         £22,300

DEPARTMENT/DIVISION:             Business Resources

BASED AT:                                           Rainbows Hospice, Lark Rise, Loughborough

REPORTS TO:                                     Director of Business Resources


This is a great opportunity to work for Rainbows, the only hospice in the East Midlands for life-limited children and young people. We are here to make life brighter with amazing care and support for them and their families – you can be part of it too. Come and be part of something amazing. Come and be part of the Rainbow.

A requirement has arisen for an ICT Support Technician to assist with the ICT operations across the business including supporting end users with technical problems and requests.

The person should be able to demonstrate skills in providing excellent customer service which align with the company’s values. This person should be proactive in providing timely responses to user requests and issues and be responsible for troubleshooting technical problems with a can-do attitude. The ability to understand technical issues/requests against business impact is crucial.

The role will include assisting with the management of the IT outsourced support function, reporting on operational and capital budgets and contributing to the wider operational teams use of different systems. The person will be comfortable liaising with third party suppliers and stakeholders of varying IT literacy and produce clear documentation to develop the IT skills of staff. 

Our Values: Welcoming, Excellent, Co-operation, Accepting, Responsive, Energetic. If you can relate to these and have the necessary skills and attitude we can offer you:

  • A competitive salary, leave entitlement and pension scheme.
  • Career development opportunities
  • A full induction and on-going quality training
  • The opportunity to become part of a great organisation.
  • Flexible working hours
  • Managed workloads

Closing date:  17th September 2021


For more information about the role, please download the Job Description and Person Specification form our website. 

Please apply with a copy of your current CV and a covering letter, no longer than two pages of A4, outlining your experience and skills relevant to the job description and person specification, an explanation for any gaps in your CV and other information that you feel we should know in order to assess your application.

No agencies please.

Previous applicants need not apply.

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