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Customer Service Steward

Coventry ,

Job title: Customer Service Event Steward
Location: Godiva Festival
Salary: £8.36-8.91ph

Due to the nature of the role applicants must be 18 years of age or over

Who are we?

Stadium serves its clients with one goal in mind – keeping people safe. We tailor our event management services to our clients’ wishes and needs, which range from football clubs and music festivals through to local authorities.

Who are we looking for?

We are looking for Customer Service Event Steward to work at Godiva Festival in Coventry.
Godiva Festival is a music event across 3 days in September 2021 – 3rd-5th.

The successful candidate will also have the opportunity to work at events such as rugby games, football matches, concerts, festivals, University open days and much more. Our client base includes; Wembley, Twickenham, Coventry Building Society Arena, Wigan, Derby County, Wolverhampton Wanderers, Watford FC, Coventry City of Culture events and many more!

Responsibilities include and are not limited to:

  • Welcoming all visitors to the venue
  • Dealing with any queries and offering additional information regarding the event
  • Checking access passes (where applicable)
  • Helping to direct flow of foot traffic 
  • Offer an excellent level of customer service to ensure the smooth running of the event
  • Being the eyes and ears of the event and ensuring the safety team have the information they require

All skills below are advantageous however not essential as we will provide all training to support successful candidates.

  • Experience working as an Event Steward
  • Previous customer service experience 
  • You must have a good level of verbal and written English
  • The ability to react calmly in high pressured situations

All work is offered on a casual basis giving you flexibility to work around your current commitments.

Hours of work:
Shift times will vary on each event, early and late shifts will be available.

* Please note that we are adapting our recruitment process to meet COVID-19 government requirements 
* Please note you must have a NI number to apply for this role


 If you have previously worked as a customer service assistant, event steward, NVQ Level 2 spectator safety steward, car park marshall, traffic management operative, traffic attendant, hospitality host, front of house or any other relatable role please apply today with your CV attached! 



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