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Office Administrator

£19,500 per annum
Nuneaton ,

MES Systems is looking for an Office Administrator to join an ever-growing, family run, SSAIB approved electrical security business which has been established for over 30 years. This will initially be a 15 month fixed term contract (maternity cover) to support the daily administration needs of the business.

MES Systems’ ability to be flexible in implementing our customers’ requirements in a timely manner, has resulted in a high proportion of our work being repeat business or thanks to a recommendation. 

This is a great opportunity to join a small, personal, flexible, loyal and growing company where you will be appreciated and rewarded accordingly including a salary of £19,500 plus an annual opportunity to discuss your salary and;

  • Optional company pension scheme
  • Christmas bonus
  • Summer end of year bonus
  • Customer referral scheme;
  • Generous employee discounts
  • Flexible 28 days paid holiday including bank holidays
  • Additional bonus time off over the Christmas period

The Office Administrator will play a crucial role in our sales process with involvement across three departments (sales, installations and service). Key responsibilities will include:

  • Building a great working relationship with colleagues, suppliers and customers
  • Provide customer support by phone and email.
  • Weekly reporting on the service departments figures
  • Setting up customer contracts and billing accounts on our system
  • Producing certificates and sending customer completion letters and customer satisfaction emails
  • Using our remote diagnostic software to service, diagnose and resolve faults remotely
  • Processing installation and service paperwork and invoicing
  • Chasing customers to ensure quotations sent have been received
  • Managing our preventative maintenance diary and ensuring our rolling maintenance targets are hit
  • Smart scheduling of maintenance visits for engineers
  • Accurately logging technical issues onto the system
  • Managing our monitored systems, police response and false alarm management
  • Preparation of documentation for our annual SSAIB inspection
  • General administration duties assisting other departments in the business.

We would be keen to hear from you if you have the following skills and experience:


  • Intermediate IT skills
  • Ability to work towards targets/KPI’s
  • Flexibility to multi task and efficiently manage your own time and workload
  • Excellent attention to detail
  • A confident professional telephone manner
  • A problem solver with a ‘can do’ attitude


  • Experience in the fire & security industry
  • Experience in working as part of a sales process.
  • Experience in diary management
  • 1 year administration or credit control experience.

Full Time – 40 hours – Monday to Friday 9-5.30

You will need to be clear of any criminal records and you will be required to undergo a background check, PNC check and DBS check as part of our security screening process.

Closing Date: 21th June