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£19,500 per annum
MES Systems is looking for an Office Administrator to join an ever-growing, family run, SSAIB approved electrical security business which has been established for over 30 years. This will initially be a 15 month fixed term contract (maternity cover) to support the daily administration needs of the business.
MES Systems’ ability to be flexible in implementing our customers’ requirements in a timely manner, has resulted in a high proportion of our work being repeat business or thanks to a recommendation.
This is a great opportunity to join a small, personal, flexible, loyal and growing company where you will be appreciated and rewarded accordingly including a salary of £19,500 plus an annual opportunity to discuss your salary and;
Optional company pension scheme
Summer end of year bonus
Customer referral scheme;
Generous employee discounts
Flexible 28 days paid holiday including bank holidays
Additional bonus time off over the Christmas period
The Office Administrator will play a crucial role in our sales process with involvement across three departments (sales, installations and service). Key responsibilities will include:
Building a great working relationship with colleagues, suppliers and customers
Provide customer support by phone and email.
Weekly reporting on the service departments figures
Setting up customer contracts and billing accounts on our system
Producing certificates and sending customer completion letters and customer satisfaction emails
Using our remote diagnostic software to service, diagnose and resolve faults remotely
Processing installation and service paperwork and invoicing
Chasing customers to ensure quotations sent have been received
Managing our preventative maintenance diary and ensuring our rolling maintenance targets are hit
Smart scheduling of maintenance visits for engineers
Accurately logging technical issues onto the system
Managing our monitored systems, police response and false alarm management
Preparation of documentation for our annual SSAIB inspection
General administration duties assisting other departments in the business.
We would be keen to hear from you if you have the following skills and experience:
Intermediate IT skills
Ability to work towards targets/KPI’s
Flexibility to multi task and efficiently manage your own time and workload
Excellent attention to detail
A confident professional telephone manner
A problem solver with a ‘can do’ attitude
Experience in the fire & security industry
Experience in working as part of a sales process.
Experience in diary management
1 year administration or credit control experience.
Full Time – 40 hours – Monday to Friday 9-5.30
You will need to be clear of any criminal records and you will be required to undergo a background check, PNC check and DBS check as part of our security screening process.