Customer Service Colleague (Temporary 6 Months)

6 - Months
Rudheath ,


Customer Service Colleague (Temporary 6 Months) 

Reporting to the Customer Service Lead this role will providing customer service support and excellence to both internal & external customers both UK and Export. Managing and processing customer orders to ensure 100% customer service level is achieved. Building positive customer relationships whilst communicating and solving any issues quickly and efficiently. Coordination and collaboration with all functions within the business to ensure quality service to customers.

What you will contribute

  • Collaborate with the sales team to develop and deliver efficient methods ensuring service to all customers
  • Working closely with operations and Logistics and assisting in ways to deliver excellent service to all customers
  • Providing solutions to customer service challenges through supporting business functions
  • Providing cover and support for reception duties
  • Ensuring company databases are kept up to date and inputting customer queries as and when required
  • Utilising company business processes and systems e.g., SAP, Microsoft office to meet changing needs of customers
  • Resolve customer problems and complaints and ensuring timely and proactive communication with customers
  • Accurate processing of all order receipts and identifying risks or anomalies to the order process cycle e.g., delayed orders, substantial increases in orders, missing orders etc
  • Train and develop new colleagues on systems and processes

What you will bring

  • Proficient in managing and processing multi source data
  • Min 2 years’ experience in a customer service role in FMCG
  • IT literate with an excellent knowledge of customer order processes e.g., EDI
  • Good communication skills with the ability to manage challenging customer complaints
  • Experience in problem solving customer queries and providing solutions to the business and the customer
  • Knowledge and experience of working with sales teams
  • A good understanding of the importance of attention to detail on data accuracy and entry
  • A flexible approach to managing changing customer demands and orders

Key interfaces (internally and externally): Sales, Operations, Logistics, Despatch, Technical, External Customers, IT

Competitive salary and benefits

About Frank Roberts & Sons

Our family business knows a thing or two about baking bread – and challenging traditions. From the moment we started in 1887, we’ve taken a fresh approach.
Roberts Bakery began as a grocery store, but one that sold freshly baked bread to the residents of Northwich in the heart of Cheshire. We’re still based in the same lovely town, and our bakery is a local landmark. Everyone here knows our iconic cooling towers, with glass walls that show the freshly baked loaves whizzing around on their conveyor belts. While our experimental approach has largely been behind the scenes, our other hallmark has always been firmly centre stage: quality. We use only the finest ingredients to produce delicious bread and other baked goods. At our Little Treats Bakery, we believe everybody deserves a little treat from time to time. So, we make, bake, and decorate delightfully delicious biscuits and iced treats for everyone to enjoy. Find out more at: