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Senior HR Adviser

SHAHM-EPML-W-47010
Competitive + Study Support, Annual Bonus & Benefits
Permanent
Swindon

The Company

We are an award-winning and accredited education services business with over 25 years of expertise and are delighted to have recently won the ‘Payroll & HR Provider’ Award 2020 from The Rewards for the third consecutive year and the ‘Education Business Services’ Award from the Education Investor Global UK Awards 2020.

We are 100% dedicated to education and our expert team of over 240 highly qualified employees support more than 2,350 Schools and Trusts nationwide.

Technology is key to our business; however, people are at the heart of what we do. Our culture is unique and built upon the motivation and passion of our team. We encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. By delivering the best for our employees, we empower them to deliver the best for our customers. This approach has made our outstanding customer retention rate possible.

EPM’s performance in the market has been and continues to be, exceptional, resulting in significant growth year after year. Our success can be attributed to our proactive, forward-thinking approach and passionate team. Our strategy is people and customers first with continual growth across the education sector.

Purpose of the Job

To provide outstanding customer service across the organisation by delivering and supporting colleagues to deliver expert HR advice and guidance in a timely and effective manner. Constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.

Main Responsibilities/Duties of the Job

  1. To account manage a portfolio of schools on all aspects of HR management. Liaising with the schools allocated HR Administrator/HR Adviser/Payroll colleagues, where appropriate to collectively ensure a seamless HR, Payroll & Pensions service.
  2. Respond to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to HR issues in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
  3. Offer accurate interpretation, advice, application and representation to customers on employment legislation, best practice and policy and procedures in relation to and in the context of customers’ policies and procedures on a range of HR matters. This includes complex casework on recruitment and selection, remuneration, terms and conditions of service, disciplinary and capability (performance and health) cases, grievance, redundancy and whole school restructures, academy conversions and TUPE etc., liaising with senior colleagues where appropriate.
  4. Utilise customer workforce information to aid them in making informed decisions in the short, medium and long-term.
  5. Undertake visits, where necessary, to customers to support and advise on more complex/troubleshooting HR concerns to assist in their resolution.
  6. To attend, advise and present cases, where necessary, at formal hearings/appeals, up to and including dismissals, plus advise and participate in complex union consultation meetings.
  7. To support and advise the customer on how to achieve and maintain an appropriate employee relations climate.
  8. To support the consultancy team in delivering defined consultancy projects including, but not limited to; formal investigations, change programmes and harmonisation projects.
  9. To actively seek to promote and identify opportunities for consultancy leads, whether HR, finance, Governance etc.
  10. Provide advice and guidance to colleagues within the team to support their development and to ensure that all customers receive timely, accurate and professional advice.
  11. Identify situations where legal/safeguarding support is needed and liaise as appropriate.
  12. Support with administrative and HR processing matters, as required.