Complex Needs Support Worker

Job Reference
Job Description

We work with individuals with complex lives facing challenges such as homelessness, rough sleeping, addiction and trauma to make positive changes. Our approach is to provide 1:1 practical support individuals to bring out aspirations, strengths and abilities in a housing setting.

Our support worker roles focus on the following areas:

•             Empowering individuals to make choices and be in control of their own lives

•             Genuine future planning drawing on hopes, strengths, aspirations and goals

•             Nurturing meaningful and positive relationships based on trust

•             Mindfully promoting physical health and mental wellbeing

•             Keeping people safe and building long term resilience

•             Connection to digital and in person communities and networks

A flexible opportunity that’s right for you

You will be provided with a full induction and personal development plan, including core training such as safeguarding, first aid and health and safety, with an opportunity to attend other specialist training such as motivational interviewing and solution focused techniques and mental health awareness. We also employ people who do not have experience of working in our sector

We believe in developing each support worker’s strengths, skills and talents. There are opportunities to undertake formal qualifications and to progress and develop at BCHA. We have a 7-day week rota, planned in advance working alongside your colleagues to ensure the service is covered.

The ideal person will value:

•             Personal integrity

•             The importance of every individual

•             Outstanding service to people

•             The importance of working together

•             Professional competence

You may also have a wider variety of work and voluntary experience, including:

•             Working with the public or within communities providing advice, care and support services

•             Experience supporting family and friends through traumatic, life-changing events

So, what will you be doing?

•             Initiating meaningful engagement with individuals to successfully achieve their personal goals

•             Working as part of a team to deliver a consistent quality of support

•             Completing welfare checks to identify and assess situations to reduce any risk to health and wellbeing

•             Managing emergencies appropriately with the support of other colleagues, including the on-call manager

•             Using your own initiative to develop creative solutions in response to the needs of individuals

DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults and Children.

BCHA is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.


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