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Bank Support Worker

£11.13 per hour
Zero Hours
0 - 37.5 / per week - Flexi-Time
Coventry ,

We are looking to recruit Bank Support Workers to join our multi-service charity based in Coventry.  In return, we offer a competitive salary, plus on-call payments and a contributory pension scheme.  As a Bank Support Worker, you will be required to work across all our services.

What We Do:

The charity has a fully trained staff team providing Supported Accommodation and Floating Support to young parents and victims of domestic abuse.  There is also a Children's Nursery that provides full day care for pre-school children and a Community Wellbeing Service.

We are looking for reliable and committed individuals who are able to:

  • Contribute to the services' shifts between 8.30am - 5.30pm, Monday to Friday and group work, responding to existing and potential service user needs.
  • Actively participate in the on-call rota.
  • Respond to referrals from individuals and from other agencies including the Police, Social Care, Housing Emergency Duty Teams and other statutory and voluntary agencies.
  • Carry out assessments as required to ensure an appropriate service is offered to people who are referred.
  • Ensure a safe, secure and supportive environment to all service users.
  • To actively participate in all services as required.
  • Welcome new and potential service users to Valley House.
  • Support service users (individuals, families and children) to assess their own needs, including housing, health, training, leisure, group work and emotional support.
  • Work with service users experiencing a range of challenging and complex needs.
  • Offer advice and guidance regarding appropriate services within Valley House or externally.
  • Act as an advocate on behalf of service users.
  • Enable service users to interact positively with each other and their local community.
  • To support service users to identify any risk and needs.  Devise safety and support plans as appropriate.

The successful candidate will have:

  • Experience of working with vulnerable people in an empowering way.
  • Experience of working with conflict, distress and challenging behaviour.
  • Experience of liaising with statutory and voluntary agencies.
  • An understanding of good practice in relation to vulnerable adults and children.
  • knowledge of statutory and voluntary support agencies in Coventry.
  • Best practice in safeguarding children, vulnerable adults and young people.
  • Effective verbal and written communication skills to support individuals.
  • Ability to make sensitive and immediate assessments and decisions appropriate to circumstance.
  • Ability to develop and maintain contacts with service users in a professional manner.
  • Ability to identify and access appropriate resources.

Additional requirements:

  • Ability to work flexible hours.
  • To take part in an out of hours on-call rota with other staff.  You will need to live within a 30 minute drive to Valley House.
  • Be mobile and able to travel city wide at short notice (car driver with use of a vehicle).  Candidate who are not car drivers, due to disability, will be considered.

This post requires a satisfactory DBS check.

The hours of work are as and when required.

The closing date is 12 noon on Monday 17 May 2021 and interviews will be held on Monday 24 May 2021 pm and Tuesday 25 May 2021 am.

For more information on Valley House visit our website