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Existing Lending Assistant (Mortgage)

£17,785 - £19,190
35.25 / per week - Full-Time

We are pleased to announce that we have a new vacancy in our Existing Lending department (Mortgage), for a full-time Existing Lending Assistant.

Based in a vibrant, open plan office, you’ll work alongside a great mix of highly experienced individuals, as well as team members who are learning the ropes, just like you. We believe that investing in our people and their future is key to our success. As such, you’ll receive a comprehensive induction process, extensive on-the-job training and ongoing support from management to ensure that you succeed in your role. This is an amazing opportunity to significantly increase your skill set and build a career to be proud of within a successful Building Society.

Your role:

As an Existing Lending Assistant, your main responsibility will be to assistant the Existing Lending team with day-to-day administration and other tasks relating to our existing mortgage customers.

Your responsibilities will include but not be limited to:

  • To follow the Society’s customer service codes in order to provide excellent quality internal and external customer service at all times
  • Responding to internal and external correspondence, within departmental service standards
  • Administration of Direct Debits
  • Administration of Customer records
  • Assisting in the general administration of mortgage accounts
  • Administering the redemption of mortgage accounts

Essential requirements to be considered for this position include: 

  • Works well as part of a team
  • Previous experience within a similar position
  • Great work ethic and flexibility
  • Great communication skills
  • Ability to work on own and manage own workload
  • Excellent time management
  • Problem solving ability
  • Adaptable to change
  • Able to work well as part of a team
  • Experience of working to pressurising deadlines
  • Willingness to learn
  • At a minimum, five GCSE’s (or equivalent) at grade C or above, including Maths and English
  • The willingness to undergo a credit reference search and DBS check (our staff must have impeccable standards of personal finance)

Desirable skills and experience:

  • Experience within a Building Society or the financial sector
  • CeMAP Qualification

Benefits of working for Hinckley & Rugby Building Society:

  • Minimum of 23 days annual leave (increased with length of service) (pro rate for part time employees)
  • Blended working available which includes a mixture of working from home and our brand new head office based in Hinckley
  • Opportunity to buying 3 days additional holiday (pro rata for part time employees)
  • Additional day off in your birthday month
  • Enhanced maternity, paternity and adoption leave package
  • 4x basic salary life cover
  • Opportunity to join Benenden Healthcare (upon 6 months service)
  • Private Health Insurance (upon 6 months service)
  • Access to the Employee Assistance Programme
  • Access to the Society’s Mental Health First Aiders
  • 3 days paid leave to work in the community or as a volunteer
  • Free eyecare vouchers upon request
  • Loyalty bonus’ for length of service
  • Reward and recognition schemes

This is a full-time role based at Head Office in Hinckley, with an annual salary between £17,785 to £19,190 depending on experience. Working hours are Monday – Friday 8.55am – 5pm with 1 hour unpaid for lunch, and Saturdays as required by management.


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