An opportunity has arisen for an individual to undertake the role of Quality Supervisor based at our Glasgow Office. You will support the Service Manager, the people we support and the teams to design, deliver, maintain and develop exceptional person led support packages.
You should enjoy working in a fast paced and challenging environment, have excellent interpersonal and communication skills, accurate IT skills and the aptitude to organise and prioritise workloads. The ability to work as part of a team is fundamental to this position.
To be first point of management contact: Visiting services, listening, developing relationships with all staff and supporting Senior Practitioner’s/ Team Leaders
Carry out agreed auditing and quality checks: Ensure all paperwork is being completed correctly to the best standards
Complete Service User Risk Assessment: Supporting the team to risk assess the service user’s home, health concerns, activities and support worker safety whilst performing care making sure safety is paramount for all parties ensuring policy and procedures are in place to safeguard the people we support and their staff
Help facilitate team meetings: To review support that’s being provided looking at progress towards outcomes and making plans for new outcomes.
Conduct supervisions: With support workers to go through progress, supporting them to reflect on their practice, identifying training requirements, giving staff and service user feedback Along with feedback on personal development. To report back in a timely manner to the service manager highlighting any issues/actions.
Support Worker development: To conduct spot observational practise on support worker performance whilst working. Drafting up action plans with the worker if needed for any additional support or training required.
Weekly KPI’s to Service Manager: Feedback to Service Manager on a weekly basis on compliance actioned, compliance outstanding, no of visits, complaints and compliments recorded
Attend client/social work reviews: Deputising for Service Manager and feeding back, ensuring actions are put in place when required
Attend discharge planning meetings: Meet with multidisciplinary teams to discuss plan for discharge from hospital/care setting. Working with the rota co-ordinator to put a care package together that benefits the service user
Applicants must have experience of working in a care setting – minimum 2 years’, with experience of writing support plans/ risk assessments. You will have exceptional customer service delivery/relationship building skills, time keeping and diary management skills. Strong communication skills, both written and oral is a must for this role. You should have a good understanding of Care Standards.
Applicants must hold SVQ Level 3 and will require all applicants to have a full PVG check valid for working with both children and vulnerable adults. A driving licence and car are essential. If you think you are up for the challenge then please click apply!
100 Brand Street, Unit 1 Suite 1-4, Glasgow G51 1DG