We are an award-winning and accredited education services business with over 25 years of expertise and are delighted to have recently won the ‘Payroll & HR Provider’ Award 2020 from The Rewards for the third consecutive year and the ‘Education Business Services’ Award from the Education Investor Global UK Awards 2020.
We are 100% dedicated to education and our expert team of over 240 highly qualified employees support more than 2,350 Schools and Trusts nationwide.
Technology is key to our business; however, people are at the heart of what we do. Our culture is unique and built upon the motivation and passion of our team. We encourage our employees to flourish and unleash their talent by building their confidence and providing them with the opportunities and support to empower them and realise their full potential. By delivering the best for our employees, we empower them to deliver the best for our customers. This approach has made our outstanding customer retention rate possible.
EPM’s performance in the market has been and continues to be, exceptional, resulting in significant growth year after year. Our success can be attributed to our proactive, forward-thinking approach and passionate team. Our strategy is people and customers first with continual growth across the education sector.
Purpose of the Job
To ensure outstanding customer service across the organisation by delivering expert HR advice and guidance in a timely and effective manner, whilst maintaining the highest levels of confidentiality and integrity. You will be constantly striving to improve the efficiency and professionalism of working practices to meet the company’s objective of “clarity and consistency” and working “smarter not harder” to facilitate an increase in customer base whilst maintaining and improving customer service.
Main Responsibilities/Duties of the Job
1.To act as the first point of contact to provide advice and solutions to managers on employee relations matters including, working arrangements, contractual matters, sickness, employee communication and consultation, either via phone or e-mail, in line with current legislation.
2.Respond to a wide range of customer enquiries, via telephone, e-mail or other correspondence, relating to HR issues/administration in a professional manner, to ensure that customers receive timely, accurate and valuable advice.
3.Liaising with the school’s other allocated contacts at EPM, to ensure a seamless HR, Payroll & Pensions service.
4.To draft template letters in relation to any informal/formal meetings relating to ER cases, attending meetings/hearings as deemed necessary.
5.Work in conjunction with colleagues in the HR advisory team to effectively hand over relevant cases ensuring a smooth and consistent service is provided
6.Deliver a range of HR activities within identified areas of work and support the work of Senior HR Advisors and HR Managers
7.Actively contribute to the development and continuous improvement of the HR Advisor team, undertaking specific projects to embed consistency and best practice.
8.Keep professionally up to date with human resource management trends and initiatives locally and nationally, identifying how they may impact on local service requirements and delivery or be utilised to improve efficiency.
9.Undertake HR related assignments and projects as identified by senior colleagues that are appropriate to this role and the individual’s experience.
10.To maintain HR information management systems will relevant information, as per standard operating procedures.
11.Provide advice and guidance to colleagues within the team to support their development and to ensure that all customers receive timely, accurate and professional advice.
12.Offer accurate interpretation, advice, application and representation to customers on employment legislation, best practice and policies and procedures in relation to and in the context of customers’ policies and procedures on a range of HR matters.
13.Undertake visits, where appropriate, to customers to provide support and advice on HR concerns to assist in their resolution. Attend and advise at formal meetings, where appropriate in accordance with experience and knowledge