Contract: Permanent - Part time (33.5 hours per week) – Late shift
Working hours: Mon - Thurs - 5pm - 12am, Fri - 5pm - 1am
Note: The first month of the role will be working on normal day shift for training with the day shift team, where the candidate will be based in the office. Once trained the role will move to late shift, at which point it is likely the candidate will work from home.
Compusoft is a fast-growing private equity backed market leading software (SaaS) provider of solutions dedicated to the kitchen, bedroom and bathroom (KBB) retail Industry with 500+ employees across Europe, North America, Africa and APAC. Our software enables kitchen, bathroom, furniture and fenestration retailers and manufacturers to make their customer’s dream rooms, homes and buildings a reality by providing software that makes design and management easy. We are quickly growing, with high organic growth and acquisition a key part of our success story.
About the Role
The Customer Support Agent is responsible for providing the best support and service to our customers. This includes responding to their queries in the most efficient way and adding value to our customers. The Customer Support Agent will support global customers, and be available to customers online in the USA, with questions regarding the use of Compusoft software solutions. This position is vital to the success of Support teams and plays an important role as the first point of contact with customers.
The Customer Support Agent is the first point of contact for customers once purchasing our software so must be polite and professional at all times and present the best image of the company. This includes providing a quality service and being committed to deliver results for customers and the business.
As part of the Customer Support Team, the Customer Support Agent must have excellent communications skills and be a team player.
Key Position Responsibilities include:
Required experience and qualifications:
Required skills and competencies:
What do we offer you?
As a trendsetter and specialist in our industry, we can look back on more than 20 years of experience and offer you the following:
Competitive salary and benefits package.