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Call Centre Agent

Call Centre Agent Sutton Coldfield
£17500 per annum
Temp to Perm
Sutton Coldfield

Pro1 Recruitment are seeking Call Centre Agent to join a busy Logistics business. The business has 25 years’ experience and has a large depot network. They work in partnership with some of the biggest retail names in the country.


Job duties

  • Interact with customers on the phone and by email in a professional
  • Meet all customer needs and exceed expectations
  • Provide accurate information to resolve all queries and complaints
  • Proactively seek solutions to problems, notifying Management when concerns arise
  • Conduct basic administrative tasks such as photocopying and filing
  • Log all contacts in our customer database system accurately
  • Generate monthly, quarterly, annual reports for management



  • Must be professional and computer literate
  • Experience working within a customer service environment is essential
  • Familiarity with multi-line phone systems
  • Confident communication skills – both written and verbal
  • Outstanding phone and email etiquette
  • Able to handle pressure and remain calm and professional
  • Able to thrive in a fast-paced, high-volume work environment
  • Team-player mentality
  • Reliability


Sutton Coldfield, B76


Shift time

  • Monday – Friday, with alternate Saturday mornings

Candidates must be flexible as overtime will be required during busy periods 


Pay rate 

  • £17 500 per annum



  • Company uniform
  • Company pension scheme available, if applicable.
  • 20 days holiday plus Bank Holidays


Contract Type

  • Temp to perm


If you are interested in the job offer, please call our office, and get yourself register.

Pro1 Recruitment is an equal opportunity recruiter and we welcome applications from all suitability skilled or qualified individuals, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

We act as an employment business in relation to this vacancy.