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Call Centre Agent
Call Centre Agent Sutton Coldfield
£17500 per annum
Temp to Perm
Pro1 Recruitment are seeking Call Centre Agent to join a busy Logistics business. The business has 25 years’ experience and has a large depot network. They work in partnership with some of the biggest retail names in the country.
Interact with customers on the phone and by email in a professional
Meet all customer needs and exceed expectations
Provide accurate information to resolve all queries and complaints
Proactively seek solutions to problems, notifying Management when concerns arise
Conduct basic administrative tasks such as photocopying and filing
Log all contacts in our customer database system accurately
Generate monthly, quarterly, annual reports for management
Must be professional and computer literate
Experience working within a customer service environment is essential
Familiarity with multi-line phone systems
Confident communication skills – both written and verbal
Outstanding phone and email etiquette
Able to handle pressure and remain calm and professional
Able to thrive in a fast-paced, high-volume work environment
Sutton Coldfield, B76
Monday – Friday, with alternate Saturday mornings
Candidates must be flexible as overtime will be required during busy periods
£17 500 per annum
Company pension scheme available, if applicable.
20 days holiday plus Bank Holidays
Temp to perm
If you are interested in the job offer, please call our office, and get yourself register.
Pro1 Recruitment is an equal opportunity recruiter and we welcome applications from all suitability skilled or qualified individuals, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
We act as an employment business in relation to this vacancy.