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Customer Service Supervisor

CSS-SPTL-H-37428
Dependent on experience
Permanent
Hilsea ,
Portsmouth

Steve Porter Transport -a KNP Logistics Group company- is a leading transport and logistics company with vast industry experience and a strong reputation for quality and efficiency in the shared user and dedicated transport solutions industry in the UK and Worldwide.

Due to our continued growth and success we have a vacancy for a Customer Service Supervisor to work at our busy Portsmouth depot. The successful candidate will be a highly motivated and hands on individual who is committed to providing a dedicated first class customer service at all times.

We can offer a competitive salary commensurate with qualifications and experience, contributory pension.

Working Hours Monday – Friday 0800-1730hrs

Reporting to the BDM, The Customer Service Supervisor (and their team) will be responsible for :

  • Managing all aspects of the Steve Porter Transport customer service function as well as coordinating our customer experience with other group functions.
  • Resolving delivery problems and providing ETA’s.
  • The production and monitoring of all Customer KPI reporting.
  • Attending customer review meetings and providing relevant feedback to the business.
  • To provide continuous improvement through reviewing and implementing new procedures.

The essential qualities of the Customer Service Manager include:

  • Experience of working in customer facing transport operations.
  • Excellent customer service skills.
  • Demonstrable experience of managing people in a busy environment.
  • Numerate.
  • Confident telephone manner.
  • Strong ITC skills.

If your skills match the above then we would like to hear from you so please press apply.



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