BCHA helps people off the streets, out of abuse, over skill barriers and onto independence and work, providing a range of accommodation, support, training and work opportunities.
We are looking to employee an individual whom is motivated, empathetic, is willing to learn, keep calm under pressure, can work on their own initiative but also as a team player with effective communication and active listening skills, whom can work in a proactive and solution focussed way.
Our hostel in Exeter can accommodate up to 46 individuals, that are homeless, and may have complex needs such as substance abuse and Mental Health.
The post of Night Intensive Housing Officer, involves working through the night with other staff on shift, to maintain the wellbeing of customers, minimise disruptions in or around the building, to record and report necessary information to other individuals within the team, and to work in collaboration with other agencies that work with us.
You will be required to work with colleagues primarily on a 22.00pm - 08.00am four on four off rota, (you may be required to work 12 hours at weekends 20.00pm - 08.00am dependent or rota), to assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks which may include dealing with service charge payments/arrears and compiling a variety of other computer related documentation.
Employed with BCHA you will receive a full induction and high level of tailored training and support, ensuring we are providing the best level of services we can to our customer group, working alongside a range of external support/housing agencies to get the best possible outcome.
If you think you have the passion and drive to work in our environment, and are interested in the role then please follow our application process.
We are looking for people who are genuinely care about people who experience homelessness and related health needs as well as people having to survive of lower incomes needing social and more affordable homes to live in. You need to be passionate and creative in all you do, always looking to grow and improve personal competences and experiences.
DBS checks are required for roles where you will be working with or have lone contact with Vulnerable Adults and Children.
BCHA is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.