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Senior Operations Manager


EPM is an award-winning and accredited education services business with 25 years of expertise based in Huntingdon, Cambridgeshire.

People are at the heart of all we do, which is demonstrated through our warm, open and friendly culture. We encourage and develop all of our employees to be the best they can be and we do this through our strong training learning and development programs. This is just one of the many reasons we are an employer of choice and have won ‘Employer of the Year’ at the Hunts Post Business Awards 2018.

We are looking for a Senior Operations Manager to provide transformational leadership and high impact coaching for the Payroll function to achieve overall performance metrics. This role will require commercial acumen and the ability to think beyond the core operational elements in order to effectively lead and inspire a team to achieve results.

To motivate and lead the payroll team to deliver the full payroll service to all customers, ensuring that all deadlines are met and that the team are fully compliant in all they do.

Core Responsibilities:

  • Execute EPM’s vision of operating an exceptional payroll service whilst promoting new and innovate ways of working
  • Work in partnership with other departments, HR, IT to deliver strong performance results, and review current processes and practices to develop a clear roadmap for future change
  • Lead, develop coach and motivate the team to deliver key performance results and ensure all deadlines are met, adhering to quality checks and compliance at all times
  • Analysing trends and pushing yourself and the team to produce multiple solutions to drive performance
  • Proactively prepare for and attend monthly Senior Management Team meetings and discuss companywide, strategic issues including performance of the payroll function, improvement of the efficiency and effectiveness of payroll & pension processes and business development opportunities
  • Drive continuous improvements across the function in order to improve the performance of the business
  • Ensure consistency of execution and operational excellence
  • Monitor quality output, reviewing key KPI’s and metrics on a weekly/monthly basis
  • Prepare monthly reports/trends and statistics, to be included within monthly board meeting documents
  • Coach and develop teams in order to facilitate best in class customer experience
  • Provide support to Managers for any people-related matters such as disciplinaries, performance appraisals and grievances
  • Build strong relationships with internal and external stakeholders to ensure alignment and delivery of business objectives and drive essential behavioural and process change