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Account Manager / Customer Services Advisor


Irongate Group Ltd was established in 1977 as a retail shop called The Irongate Copy Centre selling photocopying services. 43 years on and our hardworking team helped turn the Irongate Group into the largest independent Business Services provider in the Midlands with a turnover of £20 million.   In November 2018 we joined with Complete Business Solutions, to be part of a £150 million Group, and further strengthen our proposition and growth.

We recognise that our success depends on our people – it’s the people we employ that ensures our customers return to us time and time again to fulfill their workwear and PPE needs. We are currently seeking a professional, confident and experienced WORKWEAR ACCOUNT MANAGER / CUSTOMER SERVICES ADVISOR to join our team.

As the successful candidate you will interact with customers on a daily basis, promptly responding to all enquiries in a courteous and efficient manner, ensuring customers needs are always met and wherever possible exceeded, encouraging the promotion of Company products at every opportunity and applying exemplary customer relationship skills to promote and embed our forward thinking and value adding services.  You will be part of every step of the process, from a customer enquiry right through to delivery.

You will have second to none Account Management and Customer Service skills, experience of managing multiple accounts, jobs and deadlines, highly effective problem-solving skills and an infectious and motivating personality and drive.

Ideally you will have knowledge and experience of the Workwear and PPE industry, and thrive in this exciting and dynamic field.  You will be used to working to multiple deadlines, in a busy and demanding environment, and have outstanding attention to detail.

This is a full-time permanent position, based at our site on Kingsway Park Close in Derby. 

If you think you are the driven and passionate individual that we are looking for, please apply online to receive an application pack.

Deadline for applications: 5pm on Friday 3 April 2020