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Client Relationship Manager

CRM-CG-L-30219
Competitive
Permanent
Market Harborough

Position: Client Relationship Manager

Salary £35k to £40k

Permanent 

Full Time - 37.5 hours per week

CDS Global is the leading provider of end-to-end business process outsourcing. With more than 45 years of expertise, we manage 200 million consumers for more than 1,000 magazine brands across the globe. CDS Global is based in the US, UK and Australia and we are known for the great care we take with clients, consumers and employees alike. Part of the Hearst Corporation, based in Market Harborough, Leicestershire, we offer employees a lively, supportive and friendly workplace. This is a great location situated on the edge of the town on the main road to Northampton and Leicester with easy and quick train line access to London.

We are looking for an experienced Client Relationship Manager to join our growing team, a focussed and results driven individual able to build and maintain client relationships as well as help to develop the team and processes.

Key Skills/Attributes

  • Client Service and pro-active Client relationship management experience
  • Stakeholder management and relationship building
  • Decision making and deadline driven
  • Ability to read and understand management reporting tools with experience in analytics
  • Influencing and persuasion skills
  • Microsoft packages, particularly Excel
  • Planning and organisation skills
  • High standard of communication skills with the ability to communicate with confidence at multiple levels within an organisation
  • Proactively analyse data to answer key questions from stakeholders
  • Have problem solving skills using logic as well as intuition to make sense of a situation or issue and come up with an intelligent solution

Desirable

  • Management of key e-commerce and customer experience projects, including affiliate marketing, conversion funnel and tags
  • Digital product knowledge and fit into e-commerce solutions/CRM
  • Ability to identify and implement internal service improvements
  • You will also enjoy a broad range of benefits including a competitive salary with holidays, pension, retailer discounts and many others in addition to having fun with great company social activities.

If you think that you have the required skills for the role and would like to join a fast paced, exciting business apply today!