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Call Handler

£17,680 - £18,785 per annum

An excellent opportunity has arisen for a Call Handler to join ECU Testing based in Heanor, Derbyshire. In return, we offer a competitive salary of £17,680- £18,785 per annum plus a range of benefits including 32 days holiday per annum inclusive of bank holidays, work clothing and free safety wear, access to fully equipped company gym, overtime paid @ double time, annual company team- building days out (Paintballing, Racing etc.), paid break times and very good in-house career development opportunities for those who learn fast and demonstrate required skills.

ECU Testing Ltd is a market leader in automotive control unit remanufacturing. We develop ECU (Electronic Control Unit) remanufacturing solutions for Engine Management, Transmission, Anti-Lock Braking, Electric power steering, instrumentation and comfort control systems for the automotive aftermarket.

The Call Handler will be responsible for handling inbound calls in a busy office environment. This will consist of:

  • Dealing with general enquiries regarding car parts, motor car knowledge would be an advantage
  • Making outbound calls
  • Updating customer records using a bespoke system
  • Dealing with an outlook email system
  • Liaise with technical engineers
  • Generate customer payments over the phone

The software system that we use is a bespoke system and full in- house training will be provided.

The successful Call Handler will:

  • Have extensive experience of call handling
  • Be computer literate
  • Be able to work calmly under pressure
  • Be comfortable working in a fast-paced environment and be capable of multitasking
  • Must have excellent customer service background

The hours of work are Monday to Friday, 09:00 -17:30

Please apply online today to be considered for the Call Handler role.