Are you a driven and motivated provisioning specialist?
Are you experienced in telecoms and broadband?
Do you have a passion for providing first-class customer service?
Due to continued success, Air IT have an exciting opportunity for a Provisioning Executive to join our projects team. Founded in 2005 Air IT has grown from strength-to-strength and is now ranked as a world leading Managed Service Provider. We take pride in having an employee-centric environment and are strong believers in developing the skills, knowledge and resource of our workforce.
As a provisioning executive at Air IT you will be responsible for the processing and provisioning of telecoms services including mobiles and broadband. Attention to detail is fundamental as you will be responsible for ensuring communications and services are delivered accurately. The role incorporates a range of customer service activities and communication is key as you will be working customers, suppliers and internal departments to ensure that the customers’ needs are met.
The ideal candidate will be ready to hit the ground running, therefore experience in a similar role within the telecoms industry is desired. A passion to provide outstanding customer service and deliver results is essential.
Key Responsibilities include:
- Provisioning and ongoing support of mobiles, telecoms and data connectivity
- Communicate with clients regarding orders and provide provisioning progress updates
- Communicate with suppliers regarding orders and provisioning progress
- Accurately create and update tickets within our CRM system
- Assist with the provisioning of services with third party suppliers
- Analyse data and provide appropriate reports
- Deal with client queries
- Process and ship hardware orders
- Keep up to date with supplier products, processes and portals
- File electronic copies of customer agreements and other paperwork
Interested? We will offer you a competitive salary, fantastic employee benefits, and support to help you to grow and thrive. Please apply by submitted your CV here.