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Customer Service Adviser

CSA-CG-L-24447
£17076.80 per annum
Permanent
Market Harborough

Customer Service Advisers, £17,076.80 + excellent benefits 

Permanent contract - 40 hours per week

Market Harborough, Leicestershire

We are seeking full time Customer Service Advisers to join our team.  You will be target driven with a passion for providing outstanding customer service in our new inbound Customer Service Centre. You will need to possess strong communication skills, be friendly, resilient and enjoy working in a vibrant team environment.

CDS Global is the world’s leading provider of end-to-end process outsourcing to the magazine publishing industry. With more than 45 years of expertise and offices throughout the world, we manage over 180 million customers for more than 1,000 magazine brands across the globe.

The role is to:

  • take calls from existing customers, place orders and deal with general enquiries
  • update the customer database
  • promote additional products and services
  • identify opportunities to sell magazine subscription packages. There is no ‘cold calling’

You will have:

  • excellent communication skills
  • the ability  to use a PC and have good keyboard skills
  • the confidence to speak to a variety of people
  • the desire to up-sell/cross-sell

All successful candidates will be required to complete a 4 week training period, which will be 37.5 hours. The working hours are 40 a week which are between 8:00am and 6:00pm, and one Saturday in three.

In return we will provide all the training and support you need to be successful. You will also enjoy a broad range of benefits, holidays, pension, retailer discounts, and many others in addition to having fun with great company social activities.

Interested in joining the team? Apply now.