Female* Counselling Line Co-ordinator, Permanent, 22hrs per week.
NJC Scale Point 25, £28,785 (pro-rata)
Company Pension Scheme
Hours of Work
22 hours per week, worked as follows:
Monday & Tuesday 12 noon to 5.00 pm
Thursday & Friday 9:00 am to 3.00 pm
(Occasional Saturdays 10 am – 1 pm)
An opportunity has arisen for a dedicated and experienced person to co-ordinate our busy Counselling Line.
To facilitate and co-ordinate the effective delivery of the Counselling Line Service and to provide supervision/support to Volunteer Support Workers
To ensure that the support provided to survivors over the Counselling Line is safe and ethical and consistently delivered to a high standard in accordance with Notts SVSS policies and procedures, and in accordance with BACP’s Ethical Framework for Good Practice;
To ensure the Counselling Line is open at the advertised times and the service is reliable, effective, accessible and equitable
To support and manage the Senior Helpline Worker, Evening Helpline Worker and Volunteer Support Workers in the day to day course of their work;
To conduct Helpline assessments and risk assessments; action all complex safeguarding matters
To be responsible for the recruitment and training of all Volunteer Support Workers for the Counselling Line
To process all incoming referrals (including associated paperwork and data entry onto DPMS system) in a timely manner
Essential Experience, Qualifications and Skills
Experience of supervising and motivating staff or volunteers
Counselling/support work experience
Experience of recruitment and training of staff/volunteers
Experience of working with or knowledge of trauma and PTSD
Experience of conducting risk/needs assessments & management
Further Information or Requirements
Applicants who successfully pass the initial set questions will be asked to complete an application form. A completed application form is needed in order to fully apply for this post.
Because of the nature of this post, it is only open to female applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.
Successful applicants will be subject to a Disclosure and Barring Service Check
Successful applicants will need to be able to work occasional evenings and weekends