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Female* Counselling Line Coordinator

NJC Scale Point 25, £28,785 (pro-rata)
22 / per week - Part-Time

Female* Counselling Line Co-ordinator, Permanent, 22hrs per week.



NJC Scale Point 25, £28,785 (pro-rata)



Company Pension Scheme


Hours of Work

22 hours per week, worked as follows:

Monday & Tuesday 12 noon to 5.00 pm

Thursday & Friday 9:00 am to 3.00 pm

(Occasional Saturdays 10 am – 1 pm)



An opportunity has arisen for a dedicated and experienced person to co-ordinate our busy Counselling Line.


Job Purpose

To facilitate and co-ordinate the effective delivery of the Counselling Line Service and to provide supervision/support to Volunteer Support Workers   



  • To ensure that the support provided to survivors over the Counselling Line is safe and ethical and consistently delivered to a high standard in accordance with Notts SVSS policies and procedures, and in accordance with BACP’s Ethical Framework for Good Practice;
  • To ensure the Counselling Line is open at the advertised times and the service is reliable, effective, accessible and equitable
  • To support and manage the Senior Helpline Worker, Evening Helpline Worker and Volunteer Support Workers in the day to day course of their work;
  • To conduct Helpline assessments and risk assessments; action all complex safeguarding matters
  • To be responsible for the recruitment and training of all Volunteer Support Workers for the Counselling Line
  • To process all incoming referrals (including associated paperwork and data entry onto DPMS system) in a timely manner


Essential Experience, Qualifications and Skills

  • Experience of supervising and motivating staff or volunteers
  • Counselling/support work experience
  • Experience of recruitment and training of staff/volunteers
  • Experience of working with or knowledge of trauma and PTSD
  • Experience of conducting risk/needs assessments & management


Further Information or Requirements

  • Applicants who successfully pass the initial set questions will be asked to complete an application form.  A completed application form is needed in order to fully apply for this post.
  • Because of the nature of this post, it is only open to female applicants and is exempt under Schedule 9 Part 1 Equalities Act 2010.
  • Successful applicants will be subject to a Disclosure and Barring Service Check 
  • Successful applicants will need to be able to work occasional evenings and weekends



Closing Date: 15 July, 12 noon

Interview Date: 30 July

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