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Account Manager

CSM-WL-L-22364
Up to 25,000 depending on experience
Permanent
Hinckley

Are you looking for a role you can put your stamp on?

Workvine is growing and we have an exciting opportunity for an experienced Account Manager / Customer Success Manager to join an ambitious and successful team.

Based in Hinckley town centre with a modern and vibrant office, 33 days holiday including Bank Holidays, onsite parking, dress down Fridays and a friendly and collaborative team, we really are a great company to be a part of.    

Workvine provide innovative technology to clients all over the UK which helps them to attract, recruit, train and engage their employees.

We are looking for an experienced Customer Success Manager to work within our ‘Talentvine’ division providing support to our Applicant Tracking System (ATS) / SaaS clients.

You will be working with our existing client base and proactively providing support to ensure long term customer success. Other responsibilities include:

  • Implementing a success plan
  • Helping customers adopt and optimise the use of the software, quickly and efficiently
  • Conducting face to face service reviews with our software clients
  • Identifying new ways for clients to use and optimise the Talentvine platform to improve return on investment
  • Updating clients with new product features
  • Up-selling where appropriate  
  • Retention of client base 

The successful Account Manager / Customer Success Manager will:

  • Have previous experience as an Account Manager / Customer Success Manager within a B2B environment 
  • Have excellent relationship building skills
  • Be technically minded with the ability to learn new software quickly
  • Have a methodical approach

SaaS experience isn’t essential but it would be great to talk to you if you do have this! 

The hours of work are Monday to Friday, 9am-5pm. The salary is £24-25k per annum.

So, if you’re ready for a challenge, please apply online today to be considered for the role.