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Customer Service Co-ordinator

CSCO-SBPL-L-21395
Dependent on experience
Permanent
Hinckley

Salary:            Competitive - dependent on skills & experience

Benefits:         Pension, Life Assurance, Employee Assistance Program, Up to 23 days holiday

           

Principal Duties and Responsibilities:

  • Deliver high level of customer service
  • Deal directly with clients (telephone, electronically or face to face) predominantly UK customer base but on occasion overseas
  • Responds promptly to customer inquiries
  • Handle and resolve customer issues as they arise
  • Obtain and evaluate all relevant information to handle orders and complaints
  • Perform customer verification
  • Process orders, forms, applications and requests on EFACS system
  • Direct requests and unresolved issues to the designated resource
  • Overview and monitor customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Manage administration
  • Communicate and coordinate with external sales team and internal departments
  • Follow up on customer interactions

Skills, abilities and characteristics

  • Proven success and experience of interfacing with customers by verbally and written
  • Excellent Interpersonal skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Strong IT skills – experience of Microsoft packages and bespoke sales databases
  • Working experience of manufacturing, preferably within building products marketplace
  • Adaptability and initiative
  • Driven, passionate and committed to ensuring personal and company success

The hours of work are Monday to Thursday 08.45 to 17.00 and Friday 08.45 to 15.45 with a 30 minute unpaid lunch break on each day.

If you are interested in our Customer Service Co-ordinator position, please apply online.


Auto-Enrolment Pension Scheme

Free Life insurance

Free Employee Assistance Programme

Free parking

Free drinks