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Sales / Customer Service Advisor

SCSA-PML-C-20872
£16-19K Per Annum
Permanent
Peterborough ,
Peterborough

You're already a fantastic Sales / Customer Service Advisor. The difference is you're not cut out to just read a script. You're a natural born listener and you're ready to grow into something more. You will be working for an award winning established market leader in the young driver’s insurance industry based at our office in Peterborough.

In return for your hard work and commitment the Sales / Customer Service Advisor will benefit from a highly competitive basic salary, excellent training with scope for progression & free onsite parking.

Winner of the British Insurance Awards 2011, we are an exciting, fast growing business. We pride ourselves on being a champion of the young driver, giving them a safer, fairer and simpler option on their car insurance.

The Sales / Customer Service Advisors main responsibilities:

  • Provide information on product availability
  • Ability to demonstrate professional, confident telephone skills
  • Timely & professional response to incoming telephone calls
  • Listen, probe and analyse enquiries to determine the underlying needs of the call
  • Be customer-focused, positive and have a professional attitude

The Sales / Customer Service Advisor must have the following essential qualities:

  • Previous customer service experience
  • Must have a good telephone manner and be able to work as part of a team
  • Ability to demonstrate professional, confident telephone skills
  • Have the highest standard of integrity and honesty
  • Ability to multi-task, handle volume calls efficiently and think on your feet
  • Confidence, drive and an outgoing personality
  • Have good communication skills, with the ability to explain information simply and clearly whilst building a strong rapport with customers and resolving any areas of contention
  • Computer literate

The working hours are 9am - 5:30pm, Monday to Friday with Saturdays 9am - 3pm and early evening shifts of 10am - 6:30pm on a rota basis.

To be suitable for this role you may have previously worked as: Sales Advisor, Customer Service Advisor, Customer service Representative, Customer Service Assistant, Client advisor, Customer Service.

If you feel you have the skills required for this role and are keen to further your career please press apply today.