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Client Manager

CM-CG-L-20710
Annual salary
Permanent
Market Harborough

Position: Client Manager

Permanent - Salary £35,500

Full Time - 37.5 hours per week

CDS Global is the leading provider of end-to-end business process outsourcing. With more than 45 years of expertise, we manage 200 million consumers for more than 1,000 magazine brands across the globe. CDS Global is based in the US, UK and Australia and we are known for the great care we take with clients, consumers and employees alike. Part of the Hearst Corporation, based in Market Harborough, Leicestershire, we offer employees a lively, supportive and friendly workplace. This is a great location situated on the edge of the town on the main road to Northampton and Leicester with easy and quick train line access to London.

We are looking for an experienced Client Manager to join our growing team, a focussed and results driven individual able to build and maintain client relationships as well as help to develop the team and processes.

MAIN RESPONSIBILITIES

  • Work closely with the client to deliver a streamlined, consistent customer journey
  • Ensure consistency in user experience from a development brand and marketing/communications perspective for each platform
  • Work closely with product stakeholders including clients, end user, vendors, sales staff, management and marketing staff to plan, launch and implement products and projects on time, on budget and to requirements and specifications
  • Translate customer/client needs into new product features and services. Works closely with the product management staff and internal staff to implement products as well as marketing and business development to execute vision and stategies
  • Work closely with internal business functions and other relevant departments on the provision of strong customer service
  • Initiate and manage client expectations effectively, by fully understanding the clients' strategic & operational objectives, either by working at client premises, through meetings and calls. To set up and maintain all client monthly face to face meetings
  • Partner and forge strong relationships with the key stakeholder departments to identify and maximise value-added digital product opportunities while ensuring alignment across all groups
  • Facilitate reviews and approvals with key stakeholders and partners
  • Analyse, measure and position product offerings
  • Monitor global market place trends and competitive landscape
  • Line management responsibility for Client Executive where required
  • Supporting team members in their personal development, 1:1s and career planning

Key Skills/Attributes

  • Client Service and pro-active Client relationship management experience
  • Stakeholder management and relationship building
  • Decision making and deadline driven
  • Ability to read and understand management reporting tools with experience in analytics
  • Influencing and persuasion skills
  • Microsoft packages, particularly Excel
  • Planning and organisation skills
  • High standard of communication skills with the ability to communicate with confidence at multiple levels within an organisation

Desirable

  • Management of key e-commerce and customer experience projects, including affiliate marketing, conversion funnel and tags
  • Digital product knowledge and fit into e-commerce solutions/CRM
  • Ability to identify and implement internal service improvements
  • Experience of working in a B2B environment or service provider desirable

You will also enjoy a broad range of benefits including a competitive salary with holidays, pension, retailer discounts and many others in addition to having fun with great company social activities.

If you think that you have the required skills for the role and would like to join a fast paced, exciting business apply today!


You will also enjoy a broad range of benefits including a competitive salary with holidays, pension, retailer discounts and many others in addition to having fun with great company social activities.