FOH

F-FEHL-W-19947
Competitive
Permanent
Broadway

Directors of first impressions

Our Front of House Teams are an integral part of a guests experience on the Estate. The role of the Reception Host is to welcome our guests as soon as they arrive and to ensure their stay at our hotel is above their expectations. Our warm and friendly interaction with our guests will ensure that we are able to anticipate their needs, and give them the very best individual attention. This role operates at the heart of a busy operation, in which you’ll handle lots of different requests from both colleagues and guests, providing you with the opportunity to learn a lot.

Our Reception Hosts are supported by the Porter team who ensure that all of our Guests in-room needs are met, be that taking their luggage upon their arrival or even delivering a bottle of their favourite champagne on ice.

Ideally you will have proven experience in a similar role, and you’ll be confident using IT systems, but these are things that we can teach. As long as you have a passion and desire to deliver world class guest service, we can teach the rest.