Customer Support Specialist

We're growing our team and are looking for someone who enjoys a hands-on role with a mix of customer service and technical support.

As a Customer Support Specialist, you'll play an important part in delivering excellent support to our customers while also processing, testing, and configuring returned payment devices.

If you enjoy solving problems, helping people, and working with technology, we'd love to hear from you. You don't need previous IT support experience—we'll provide full training on our products, systems, and processes. What matters most is a positive attitude, a willingness to learn, and a commitment to providing great customer service.

KEY RESPONSIBILITIES

CUSTOMER RETURNS AND DEVICE MANAGEMENT

• Process customer return requests and ensure all documentation is completed accurately.
• Conduct triage and analysis of returned devices.
• Manage supplier returns and repair processes.
• Load and update software on repaired devices.
• Configure and test devices according to customer requirements.
• Process customer and supplier invoices.

TECHNICAL SUPPORT

• Respond to customer enquiries via phone and email.
• Diagnose and resolve technical and product-related issues.
• Log, manage, and track support requests through the ticketing system.

ABOUT YOU

Skills & Experience

• Excellent written and verbal communication skills.
• Good customer service experience.
• Proficient in Microsoft Office applications.
• Analytical mindset with a methodical approach to problem-solving.
• Ability to manage multiple tasks and priorities effectively.

Personal Attributes

• Team player with a collaborative approach.
• Able to work effectively under pressure in a busy environment.
• Adaptable and flexible to meet changing business needs.
• Strong attention to detail and accuracy.
• Reliable, organised, and professional.

What We Offer

• 25 days annual leave plus Bank Holidays.
• Company bonus scheme (subject to satisfactory completion of a three-month review period).
• Private Health Insurance.
• Generous company pension scheme.
• On-site gymnasium.
• A supportive and collaborative working environment within a growing technology business.

Additional Information

Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process.

Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.