Reservations Agent - Award Winning Farncombe Estate

Are you passionate about hospitality and delivering exceptional guest experiences? We’re looking for a Reservations Agent to join our dynamic team and contribute to creating memorable stays for our guests!

✨  About us:

Farncombe has been privately owned by the same family for over 40 years. The estate has recently been transformed by a multi-million-pound investment. We now represent something unique in UK hospitality – a wholly integrated countryside estate led by three multi-award-winning boutique hotels: Dormy House Hotel & Spa, Foxhill Manor and The Fish Hotel, along with Hillside Hangouts, our luxury self-catering cottages.

✨ About the Role

• As a Reservations Agent, you will play a key role in ensuring every guest receives outstanding service from the moment they book their stay.
• You’ll be the first point of contact for reservations and inquiries, helping to create a welcoming and professional environment for all guests.
• Your role will involve actively promoting our rooms, services, and facilities while ensuring every guest feels special and wants to return.

Key Responsibilities:

 ✨ What We’re Looking For:

• A genuine passion for hospitality and a desire to learn and develop within the industry.
• Excellent communication skills, with the ability to handle demanding guests and provide exceptional service.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks.
• Proactive attitude with a knack for upselling and cross-selling opportunities.
• A team player who can collaborate effectively with other departments.
• A commitment to maintaining health and safety standards and contributing to a sustainable business.

 ✨ You’ll be the person who:

• Anticipates guests’ every need and takes care of every detail from arrival to departure
• Works closely with our chefs, housekeeping, and front-of-house teams to deliver seamless five-star service
• Serves food, drinks, and fine wines with flair and confidence
• Offers concierge-style service — arranging plans, making reservations, and driving guests across the estate when needed
• Provides a genuine, personal touch that makes guests feel at home

💫 What we’re looking for:

• Experience working in a luxury or boutique hospitality setting
• Confident hosting guests with high expectations — always one step ahead
• Knowledge and appreciation of fine wines and exceptional food
• A natural communicator who is warm, adaptable, and calm under pressure
• Someone who takes pride in delivering truly personalised service
• A team player with an eye for detail and a love for creating memorable moments

💫 The details:

• Reporting into the Reservations Manager
• Rate: £13:00 per hour
• 40 hours per week, over 5 days, across a mix of early, mid, and late shifts (including weekends)
• Shifts include, 8.30am – 5.00pm or 9.00am – 5.30pm
• Complimentary meals on duty
• Full UK driving licence required (you’ll assist guests using estate vehicles)

🌿 Why you’ll love working here:

• 30 days holiday (rising to 35 after 5 years)
• A birthday lunch on us 🎂
• Complimentary night stay and dinner for two — experience Foxhill like a guest
• Mental health first aiders & wellbeing support 💪
• High Street discounts & cashback card 💸
• Estate-wide discounts on dining, stays, spa products & more 🍽️
• £1,000 to spend however you wish in our recognition programme 🏆
• £1,000 when you refer a friend 👯‍♀️
• Premium pay for Christmas & New Year shifts 🎄
• Optional low-cost healthcare cash plan 💙
• Free financial planning advice 💰
• Fully funded apprenticeships 🎓
• Career opportunities across our three award-winning hotels — Foxhill Manor, Dormy House & The Fish 🌟

💚 We’re also a B-Corp certified business, which means we’re serious about people, purpose, and planet.

We’re proud members of the Hoteliers’ Charter, committed to respect, fairness, equality, diversity, and opportunity — with wellbeing and career development at the heart of what we do.

Due to our rural location (WR12 7LJ), your own transport will be needed — but once you arrive, you’ll see why guests and team members alike fall in love with this beautiful hillside.