Reception Manager - Award Winning Hotel

🌟 Love leading great hospitality and making people feel instantly at home?

We’re looking for an experienced, confident and people-focused Reception Manager to lead our Front of House team at The Fish Hotel — one of Farncombe Estate’s award-winning hotels, set within our beautiful hillside woodland above Broadway.

The Fish is all about relaxed, feel-good luxury… where guests come to switch off, reconnect with nature and enjoy exceptional, thoughtful hospitality. As Reception Manager, you’ll play a key role in shaping every guest journey — leading by example, developing your team and ensuring every stay feels personal, seamless and memorable.

What you’ll be doing:

• Leading the day-to-day operation of Reception and Front Office
• Setting and maintaining excellent service standards
• Ensuring a warm, personalised guest experience
• Managing arrivals, departures and special occasions
• Leading, training and developing your team
• Overseeing rotas, staffing and payroll information
• Handling guest feedback and complaints professionally
• Working closely with Housekeeping, F&B and senior leaders
• Ensuring accurate reservations, billing and administration
• Maintaining high standards of presentation and compliance

The details:

£36,088 per annum

40 hours per week across 5 days (including weekends)

Shifts include:
Early: 07:00–15:30
Mid: 09:00–17:30
Late: 14:30–23:00

Meals on duty and uniform provided

🌿 Why you’ll love working here:

• 30 days holiday (rising to 35 after 5 years)
• Birthday lunch on us
• Mental health first aiders & wellbeing support
• High Street discounts & cashback card
• Estate-wide discounts on dining, stays, spa products & more
• £1,000 recognition award
• £1,000 Refer a Friend bonus
• Premium pay for Christmas & New Year
• Optional healthcare cash plan
• Free financial planning advice
• Fully funded apprenticeships
• Career progression across The Fish, Dormy House & Foxhill Manor

🌍 At Farncombe, we believe in doing business for good.

As a B-Corp certified company and proud members of the Hoteliers’ Charter, we’re committed to fairness, wellbeing, equality and development for all.

🚗 Due to our rural location, you’ll need your own transport (WR12 7LJ).

If you’re a natural leader with a passion for outstanding service and building great teams, we’d love to hear from you.