Graduate Customer Service Executive

Graduate Customer Service Executive – Your Career Launchpad with Joloda Hydraroll

Are you a graduate with strong business-to-business (B2B) customer service experience?
Are you looking to take your next step with a global industry leader that values growth, innovation, and development?
If so, this could be the opportunity you’ve been waiting for.

We’re hiring a Customer Service Executive to join our growing, supportive team at Joloda Hydraroll – a company that’s been innovating world-class load handling solutions for over 60 years.

This isn’t just a job – it’s a launchpad for your career, offering real scope for learning, progression, and impact.

About the Role

As a Customer Service Executive, you’ll be at the heart of our business – the first point of contact for customers and the vital link between sales, production, engineering, and logistics.

Your mission? Deliver excellent service, solve problems with a strategic mindset, and help drive improvements that enhance the customer experience.

What You’ll Do

• Handle calls and emails with professionalism and efficiency.
• Support customers with queries on pricing, delivery, and spare parts.
• Work closely with internal teams to ensure smooth operations.
• Create shipping documents and liaise with international couriers.
• Manage key accounts and handle complex, high-volume queries.
• Contribute to improvement projects, bringing fresh ideas to the table.

What We’re Looking For

Essential:

• Degree (Business related preferable) qualified with B2B (business to business) customer service experience.
• Ambitious, motivated, and driven – with a clear vision for your career.
• A natural problem solver who can think strategically and adapt quickly.
• Excellent communicator with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred (not essential):

• Experience in an engineering or manufacturing environment.
• Knowledge of UK and international logistics, including export documentation/paperwork.
• Familiarity with order processing systems (e.g., Factory Master/Access).

The Package

• Salary: Up to £35,000 (depending on experience)
• Holiday: 24 days + bank holidays
• Career Growth: Structured development and progression opportunities
• Support: Pension with employer contribution and tailored training
• Culture: Friendly, inclusive team that celebrates your success
• Hours: Monday–Friday, 08:30–16:30

Ready to Shape Your Future?

If you’re eager to build a rewarding career in customer service within a globally recognised business, Joloda Hydraroll is the place for you.
Apply now and start your journey with a company that values your ambition and potential.