Telesales - Contact Centre Manager

At V12 Sports and Classics, we’re not just passionate about cars – we’re passionate about people. Our reputation is built on delivering high-quality vehicles and unbeatable customer service. As we continue to grow, we’re looking for driven individuals to join us on our journey.

Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? V12 Sports and Classics is looking for an experienced Telesales Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success.

Key Responsibilities

• Lead and inspire the Telesales Call Centre team to deliver outstanding customer care across all touchpoints.
  
  
• Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
  
  
• Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
  
  
• Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
  
  
• Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
  
  
• Maintain a professional, friendly, and brand-aligned environment within the call centre.
  
  
• Provide insights and feedback on customer trends during daily management meetings.
  
  
• Liaise with internal departments to ensure seamless communication and collaboration across the business.

What We’re Looking For

• Proven experience in a Call Centre Management or similar leadership role.
  
  
• Strong track record of driving sales and customer satisfaction.
  
  
• Exceptional leadership, coaching, and motivational skills.
  
  
• Strong organisational and time management abilities.
  
  
• Confident handling performance-related issues and HR tasks (rotas, holidays, commissions).
  
  
• FCA accreditation (or willingness to obtain).
  
  
• A proactive, professional, and customer-focused mindset.

What You'll Get in Return

• Tesla Company Car, Competitive salary and performance-based bonus.
  
  
• Opportunity to work with one of the UK’s fastest-growing car supermarkets.
  
  
• Supportive and energetic team environment.
  
  
• Career development and progression opportunities.