Customer Service Representative

Job Reference
CSR-AFS-N-128376
Salary Description
Salary up to £25,000 per annum
Contract Type
Permanent
Location
New Ollerton ,
Newark
Advert

Customer Service Representative – Make a Difference in Every Interaction

We’re hiring a Customer Service Representative to deliver exceptional support and build lasting relationships with our valued customers. Enjoy a competitive salary starting at £25,000, free parking, and a collaborative work environment that prioritises your growth. Join A1 Flue Systems, a leader in flue and chimney solutions, and help us maintain our reputation for excellence.

About Us:
At A1 Flue Systems, we take pride in being the UK’s market leader in flue, chimney, and exhaust solutions. With decades of expertise, we serve clients across a range of industries, combining innovation, reliability, and quality. Our team is passionate about what we do, and we’re looking for someone equally enthusiastic to join us.

About the Role:
As a Customer Service Representative, you’ll be the first point of contact for customers, ensuring their needs are met with professionalism and care. Key responsibilities include:

  • Managing high volumes of phone calls and inquiries.
  • Responding promptly to customer queries with accurate information (training provided).
  • Building trust and sustainable relationships through active communication.
  • Handling complaints and resolving issues efficiently.
  • Preparing and managing orders, quotations, and invoicing.
  • Collaborating with internal teams to meet customer needs.

What We’re Looking For:

  • Proven experience in a customer service or client-facing role.
  • Strong communication and problem-solving skills.
  • Familiarity with CRM systems (experience with SAP is a plus).
  • Ability to multitask, prioritise, and thrive in a fast-paced environment.
  • A customer-first attitude with a focus on exceeding expectations.

Why Join A1 Flue Systems?
We value our employees and offer a range of benefits:

  • Competitive salary starting at £25,000, with a potential bonus scheme.
  • Generous holiday entitlement, including your birthday off!
  • Free parking at our head office in Boughton NG22 9ZD.
  • Company pension and life insurance benefits.
  • Supportive and inclusive workplace culture.

This is a permanent, full-time position (Monday to Friday, 8am-5pm).

Click to Apply and be part of our team!

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