Guest Services Manager

WINNER! Diversity, Equity, Inclusion & Belonging Award – Institute of Hospitality 2024

The Marsham Court Hotel has been making huge developments over the last few years, making it one of the most accessible and inclusive venues in the UK. With a focus on employee welfare, flexibility and creating a dynamic atmosphere, we pride ourselves on our amazing team. We even won a National Award to prove it! We are one of the busiest venues in Bournemouth and our team love working with the buzz and energy that comes with being a part of the Marsham Court family. 

Come and work with one of the most innovative and exciting hotels in the Bournemouth area.

As one of our Guest Services Managers you will:

• Lead a large team to give fantastic service in all hotel departments
• Deliver amazing events such as weddings and birthdays
• Help to make our hotel look and feel beautiful with an eye for detail
• Be the face of the hotel and ensure our guests are having a wonderful stay
• Help to train new team members and give them the best start possible
• Ensure health and safety procedures are followed at all times
• Help us to ensure our team are happy and working effectively in a pleasant environment

We are looking for an experienced manager or supervisor who wants to take the next step in their career. Most importantly, we just need you to be reliable and enjoy working as part of a large team.

We work hard to ensure the wellbeing of our team, including Mental Health initiative and support. As part of this, we contract our managers at 45 hours per week. It is rare that you would work more than this, but if you ever do work e few extra hours in a month you will receive either time of in lieu or overtime pay.

We are looking for people with the desire to learn and grow in an environment that encourages you to use your flare to deliver amazing experiences for our guests. We even have a dedicated Training & Development Manager focused on mentoring you and giving you the skills you need to succeed in your hospitality career.

A Hotel With Heart

The Marsham Court is committed to being the most responsible and ethically driven business we can be. Following a major development project, we are now one of the most accessible hotels in the UK with facilities that go way beyond what you would find in your average hotel.

We have developed our CREW team who work within our business to drive change in three main areas: Sustainability, Community Outreach, and Employee Welfare. These projects are designed and led by the team meaning you can be a part of the change that you want to see.

Some of the projects we are working on include:

• New recycling and energy saving programmes
• Mental health first aid qualifications for key team members
• An increased social calendar to get our team together more often outside of work
• A partnership with Bourne Free to deliver an event for the elderly LGBTQ+ community
• A huge fundraising event for Dorset Children’s Foundation

Diversity Equity & Inclusion

Here at the Marsham Court Hotel, we live by five key values to ensure we create a happy and supportive environment for everyone, whether they are a guest or a member of our team.

• We want our Marsham Court family to be as diverse as the world around us
• We make sure that every person who works here has the same opportunities to develop and thrive
• We believe that everyone should be treated the same, fairly and with respect
• We create a culture of understanding, support and unity
• We acknowledge and embrace each other’s differences rather than ignoring them

We are Disability Confident Leader and are happy to adapt our recruitment procedures to your needs. If you need any reasonable adjustments to be made during your application or interview process, please feel free to ask and we will be happy to help. 

Be a part of something that is more than just a job.

Apply now or, for more information, contact Simon at simon@simonscarboroughassociates.co.uk or James at james@marshamcourthotel.co.uk, or call us on 01202 552111.