Customer Service Adviser

Customer Service Adviser

Location: Office based, Market Harborough, Leicestershire

Salary: £23,795.20 + Benefits

Working Hours – Up to 40 hours a week, Monday to Friday between 8am and 6pm

We understand these hours don’t work for everyone, but we would still like to talk to you to see if alternative and more flexible hours could work.

We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally. Our continued success brings new opportunities as we grow our UK Customer Services Team we recruited successfully in July and we are now recruiting for September intakes.

You will receive 4 weeks comprehensive training and will be supported with ongoing on-the-job coaching. Your success is our success. We invest in our people and help them hit their career goals. Working in a modern, open plan office with a games room, gym, canteen and social rooms, we promote a friendly and diverse working environment with a focus on support, wellbeing and helping each other to ensure you have a positive experience every day.

We are looking for people who enjoy working in a team with strong listening, communication and customer service skills and who enjoy making someone’s day a better day.

In the role you will:

• Receive inbound calls and respond to emails, place orders and deal with general enquiries
• Maintain and update customer records on our CRM platform
• Promote additional products and services
• Identify opportunities to up-sell/cross-sell magazine subscription and membership packages

 In addition to a great working culture, we offer superb benefits too;  

• 21 days holiday (increasing to 23 days)  + Bank Holidays + Birthday + Long service
• Workplace Pension with employer contributions
• Employee Assistance Programme
• Wellbeing Programme with access to tools and initiatives
• Mental Health First Aiders
• Onsite Gym
• Free Eye Tests
• Insurance Schemes
• Cycle to Work Scheme
• Retail Benefit Discounts
• Employee Recognition Schemes
• Recommend a Friend Scheme
• Social Activities
• Free Parking
• And more!

New Starter comments:

Great place to work with a welcoming atmosphere and amazing friendly colleagues. Also various career development opportunities within the business - LD