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Customer Assistant - Lutterworth Branch

Job Reference
Salary Description
£22,109 per annum
Contract Type

Are you an experienced Customer Assistant who is passionate about delivering an excellent customer service?

At the Hinckley & Rugby Building Society, we are in an exciting period of growth to ensure we are offering our members a best in market experience with every interaction.  We believe our success is all thanks to the people we employ. We have a strong culture of teamwork, mutual respect and support for all colleagues. 

This role is customer facing and involves the daily handling of customer transactions at the counter, over the telephone or in writing, providing excellent customer service. Performing administration tasks associated with the smooth running of the branch to support the customer journey for new and existing customers.

The role also requires the job holder to provide cover during holidays or sickness including travelling to other offices. 

What does the job look like?

  • To achieve individual goals, supporting the achievement of Branch Network goals and thereby contributing to the overall success of the Society.
  • Flexibility to work from other branches from time to time to support operational demand requirements.
  • Building customer relationships through the interaction and engagement with them either on a face-to-face basis, over the telephone or in writing.
  • Identifying member needs and promoting the products and services that we can provide.
  • Engage and build relationships within the community by attending events, actively engage in our ESG framework by involvement and delivering our WPS and Financial Education and promoting the Society and its initiatives.

Please visit our website to view the job description for this position. 

What can the Hinckley & Rugby Building Society Offer you?

  • Minimum of 25 days holiday plus statutory bank holidays.
  • Holiday purchase scheme, up to 3 days annually
  • Birthday Holiday
  • Healthcare Cash Plan with Medicash
  • Benenden Private Health insurance
  • Contributory pension scheme
  • Workplace Savings Scheme
  • Life cover of four times your annual salary
  • Reward, recognition and incentives
  • Full training and the chance to gain industry recognised qualifications.
  • Supportive and friendly culture with an open-door policy
  • Join an organisation that promotes from within
  • Great location within Hinckley, walking distance to Hinckley town centre
  • Newly renovated offices
  • Enhanced family leave
  • Three days paid leave for volunteering.


If you would like to find out anything else about the role or life at the Hinckley & Rugby Building Society, please contact

If this role and the Hinckley & Rugby Building Society could be your next step, we want to hear from you. 

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