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Team Leader

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Salary Description
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Are you an experienced team leader who is passionate about supporting your people and delivering an excellent member experience? …..


At the Hinckley & Rugby Building Society we are ambitious, we are in an exciting period of growth to ensure we are offering our members a best in market experience with every interaction.  We believe our success is all thanks to the people we employ. We have a strong culture of teamwork, mutual respect and support for all colleagues. 

We are looking for an ambitious Team Leader to join our Lending team. Our Lending team are the engine behind supporting our members with securing a mortgage that is right for them. We achieve this through ensuring a smooth and efficient member journey for our mortgage members, from the day the mortgage application is submitted, through to the mortgage completion. We place our members at the heart of all that we do, and we are passionate about ensuring our services take our members on a fulfilling and exciting journey to secure their mortgage.

The role of the Team Leader will be to support our Lending Support Officers with the day to day running of the operations. The Team leader will effectively communicate and prioritise the daily tasks, associated with the end-to-end processing of a mortgage with Hinckley & Rugby Building Society.


What does the job look like?

  • You will be responsible for the people management of our Lending Support Officers including supporting with their learning and development and organising the day to day running of the team.
  • You will own the quality control within the Lending Support function that includes overseeing telephone manner, system input, fee collection and correspondence.
  • Work closely with members of the team, including our underwriters to manage queries and expectations to ensure a timely process for our members.
  • Line managing the Lending Support Officer, helping them grow and develop in their role.
  • Evolving our internal processes through identifying efficiencies and working with the wider management team to implement and embed these.

Please visit our website to view the job description for this position. 

What can the Hinckley & Rugby Building Society Offer you?

  • Minimum of 25 days holiday plus statutory bank holidays.
  • Holiday purchase scheme, up to 3 days annually
  • Birthday Holiday
  • Healthcare Cash Plan with Medicash
  • Benenden Private Health insurance
  • Contributory pension scheme
  • Workplace Savings Scheme
  • Life cover of four times your annual salary
  • Reward, recognition and incentives
  • Full training and the chance to gain industry recognised qualifications.
  • Supportive and friendly culture with an open-door policy
  • Join an organisation that promotes from within
  • Great location within Hinckley, walking distance to Hinckley town centre
  • Newly renovated offices
  • Enhanced family leave
  • Three days paid leave for volunteering.


If you would like to find out anything else about the role or life at the Hinckley & Rugby Building Society, please contact

If this role and the Hinckley & Rugby Building Society could be your next step, we want to hear from you. 

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