The Boathouse

Wharf Street



Telephone: 01484 621480

Case Manager - Complex Care

Job Reference
Salary Description
Contract Type

Case manager - Complex Care


Salary up to £30k depending on experience.

Here at CJP Outreach Services we are looking to recruit a Case Manager to support our to support our Registered Manager with the daily management and running of our complex care services in the North region. Based on the locations, been a car driver is crucial, but it is also worth noting that we don't expect people to be in all locations everyday, positive planning and been focussed on where time is best spent is crucial.

As a background, our organisation support people in the community who require support to be able to live independently, we support people who may have a learning disability, people who may have challenges due to mental health, people who may present a challenge and people with varying and multiple conditions who require the support of our services.

We support a number of people across England who for example suffer from trauma, who may have been in a long stay hospital and are transitioning into the community and people who are transitioning from Children's services to Adult Services, so we have significant experience in these areas, and we would expect the successful person for this role to also have a good understanding of providing support in these situations, and understand some of the challenges that we can face, but also be positive around the difference we can make to people’s lives

We have been operating in England for over 16 years and we are Outstanding with CQC, and we want to maintain this, so a good understanding of compliance is crucial.

The role is somewhat mobile, but we have an office base in Brighouse, our expectation is that the case manager spends time between the clients we support, and also in working on the the transitions.

Ideally you will have a background and understanding of providing services to people who may present a challenge, and also an understanding of how we can recruit and train the right individuals to provide this service.

We have some amazing teams, and we support some amazing people, and therefore building on this is crucial, and also building relationships

 Responsibilities include:

  • Deliver the highest standards of care, service and staff support across all aspects of the individual case.
  • Act as the local lead in developing and sustaining excellent customer service. This will include responding locally to the needs of clients/family and ensuring that effective open communication is made with clients and their family over services and standards.
  • Provide intensive care and client support for day-to-day operation and service delivery.
  • Provide family liaison to the client’s family and attend to any raised queries and complaints and support with providing resolution and assurance.
  • Regular visit to Client and family for each individual packages to assess quality performance of staff and client/family satisfaction. (at least once every month for each individual packages)
  • Develop practical and strategic partnerships with other stakeholders to ensure that your clients have choices and opportunities to achieve personalised support and life goals.
  • Help manage and deliver rationalisation plans as required with new individual packages and liaising with relevant stakeholders. This may involve managing the closure or transfer of services.
  • Take responsibility for service care and staff compliance ensuring company policies and CQC regulations are adhered to.
  • Support the Registered Manager with safeguarding adult at risk health and safety requirements and ensuring infection control within the individual packages.
  • Provide support to Team Leader in individual packages and require covering shifts calls during shortage or staff emergency.
  • Lead as the local on call for North and report and escalate significant incidents to Registered Manager.
  • To support Team Leaders and review the rotas to ensure optimisation of staff deployment.
  • To conduct staff team observation and monitor quality of service for each package and report to Registered Manager.
  • To routinely inspect and audit care plans, risk assessment, and Client’s review to continuously maintain the quality and compliance standard.
  • Deliver staff supervisions and head-up recruitment drives where necessary.
  • Work to continuously improve high standards in customer service and operational efficiency to maintain a competitive position in the market.
  • Identify business development opportunities and networks and strengthen the brand locally.

If you have a clinical background this would be advantageous but it isn't crucial. If you feel that you could work with us and be part of our amazing team and that you want to help us to make a difference then we would love to hear from you. if you would like any additional information please contact Janie on 07402192659

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