Call Handler

Job Reference
Salary Description
£19,723 - £22,000 per annum
Contract Type

Do you love talking technical about cars? We have a fantastic opportunity for a Technical Advisor to join our experienced team and help our customers diagnose car faults and find the parts they need over the phone. Full training will be given to help you become an expert advisor for car diagnostics and control unit failures. Along with access to the latest vehicle diagnostic software to help you give world class technical advice to our knowledgeable customer base.

The successful candidate will be responsible for handling inbound and outbound calls in a busy office environment, helping both the general public and professional automotive technicians diagnose common faults with the latest vehicles.

Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.

You will be required to perform the following tasks:

  • Handling inbound and outbound calls, this will consist of dealing with enquiries from the general public and professional automotive technicians regarding car parts and car faults.
  • Taking customer payments and updating customer records.
  • Communicate effectively with internal technical departments.
  • Be an effective go-between for customers and internal technical staff

In return, the successful candidates will receive:

  • Full on the job training, constantly, throughout you career here at ECU Testing ltd.
  • 32 days holiday per year, inclusive of bank holidays.
  • Free work uniform and PPE.
  • Free takeaway meal every Friday, named ‘FAT FRIDAY’ by all the staff.
  • Access to a fully equipped company gym.
  • Birthday Gifts.
  • Christmas party, fully paid for by the Managing director.
  • Annual team building days.
  • Excellent in house career development opportunities.

If you are interested in this role please apply online today.


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